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Senior Product Manager

CloudFactory Raleigh, NC

  • Posted: 19 days ago
  • Full-Time
Job Description

CloudFactory is scaling up and growing fast, with $78 million in venture capital investment and offices on four continents. Were looking for talented people to join us on our mission as we earn, learn and serve our way to becoming leaders worth following.

As we continue to scale we are seeking 2 Senior Product Managers for both our Client Solutions and CloudWorker Solutions products who will be responsible for driving the strategic direction, roadmap, key KPIs and the P&L for Cloudfactorys Products and Services. Bringing all key stakeholders together in support of the roadmap. Driving a culture of design thinking in pursuit of your portfolio and he full lifecycle of your products from conception to end of life

CloudFactory is on a mission to connect talented people in the developing world to digital opportunities, by inventing cloud labor in a similar way that Amazon invented cloud computing. We use a combination of the latest technologies, proven processes and people who care to enable a scalable, efficient and high-quality data work for our worldwide clients. Because we are scaling fast, you will need to be comfortable with change, will need to be able to derive insights and value from incomplete or imperfect data, and will need to be the kind of person who takes initiative rather than waiting for others to act. If you thrive in a high-growth, dynamic, fast-paced entrepreneurial environment you would fit right in!

Performance Objectives:

Client Tech:

1. Assess and report on the state of CloudFactorys existing Client Products and Services. During the first six weeks, work with members of the Product, Design, Marketing, Customer and Platform Engineering teams to understand and report on how the end-to-end client journeys are being met by the business and received by the customer. This report will include a first impressions analysis of the areas of concern (if any) with respect to process, data or design.

2. Own the client side roadmap of Product and Services. CloudFactory has a number of propositions that are delivered through people, process and technology. Within two months of starting, the Senior Product Manager will need to have grasped the fundamentals of our client needs and represented these with a roadmap driven by objectives and key results that is supported by its key stakeholders.

3. Define the client side Products and Services KPIs. Cloudfactory relies on data to make informed decisions. As the Senior Product Manager you will be expected to own the KPIs for your portfolio, publish them regularly, drive their adoption across the business and use them to steer the direction of your portfolio. Within six weeks you will be expected to publish these KPIs.

4. Establish a client side product working group with key stakeholders. You will need to collect, manage and maintain traceability of needs from all stakeholders, internal and external to the business. During the first 3 months, as the Senior Product Manager, you will establish a working group (or groups) to socialise and prioritise these needs and their associated value to ensure alignment across the business.

CloudWorker Solutions:

1. Assess and report on the state of CloudFactorys existing Client Worker solutions. During the first six weeks, work with members of the Cloudfactory Academy, Product, Design, Marketing, Customer and Platform Engineering teams to understand and report on how the end-to-end Cloudworker journeys are being met by the business and received by the individual. This report will include a first impressions analysis of the areas of concern (if any) with respect to process, data or design.

2. Own the Cloudworker & Academy roadmap of experiences. CloudFactory has a number of propositions that are delivered through people, process and technology. Within two months of starting, the Senior Product Manager will need to have grasped the fundamentals of our Cloudworker needs and represented these with a roadmap driven by objectives and key results that is supported by its key stakeholders.

3. Define the Cloudworker experiences. Cloudfactory relies on data to make informed decisions. As the Senior Product Manager you will be expected to own the KPIs for your portfolio, publish them regularly, drive their adoption across the business and use them to steer the direction of your portfolio. Within six weeks you will be expected to publish these KPIs.

4. Establish a Cloudworker working group with key stakeholders. You will need to collect, manage and maintain traceability of needs from all stakeholders, internal and external to the business. During the first 3 months, as the Senior Product Manager, you will establish a working group (or groups) to socialise and prioritise these needs and their associated value to ensure alignment across the business.

Requirements

Technical Skills

  • 5 years+ operating at a Senior Product Management role
  • Technical background preferred
  • Understanding of AI/ML principles and processes
  • Focused working on client facing applications or consumer facing internal business tools
  • Understanding of CRM

Personal Skills

  • Business-level spoken and written English
  • Able to communicate and collaborate:
    • With all departments of CloudFactory,
    • Obligations and limitations to non-expert partners in the organisation
    • Represent CloudFactory to clients and the industry
  • Transparent, open-minded and non-territorial
  • Pragmatic, yet driven by results and outcomes
  • Willing to document, educate and mentor
  • To work with ambiguity but drive clarity
  • Willing to accept responsibility for decisions and actions

Benefits

About CloudFactory:

CloudFactory is a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization. Our professionally managed and trained teams work with high accuracy using virtually any tool. We process millions of tasks a day for innovators including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta and Luminar. We exist to create meaningful work for one million talented people in developing nations, so we can earn, learn, and serve our way to become leaders worth following.

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and youre curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!

Still unsure? Read 5 Reasons You Should Work at CloudFactory.

CloudFactory

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Raleigh, NC
USA
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