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Customer Service at Clinical Match Me

Clinical Match Me
San Juan, PR
  • Posted: over a month ago
  • $12 Hourly
  • Other
Job Description

Located in San Juan, Puerto Rico, we are an innovative, forward-thinking healthcare technology company, offering a suite of services to healthcare providers. We're currently seeking Customer Service Associates (CSA) who can provide our customers with excellent service, while projecting a friendly, positive, and helpful attitude.

Before you apply, please carefully read the Responsibilities, Requirements, and Compensation and Hours sections below, to make sure this is the type of job you want, and that you meet our requirements.

Requirements

  • Most of our customers are in the US mainland. Therefore, you must speak English fluently and be able to write in English using proper spelling and grammar.
  • There's no experience required. We will train you.
  • There are no educational requirements.
  • We're a very tech-oriented company, and most of our customer interaction takes place online. Therefore, you must be comfortable with modern communication technologies, including web browsing, email, video conferencing, text messaging, etc...
  • You must be friendly, personable and have a great attitude. We want CSAs who enjoy interacting with customers and can project a positive image of our company.
  • Our customers are doctors and nurses, so you must be respectful and professional when communicating with them.
  • You must be responsible and show up for work on time.
  • You must be flexible. Our company is growing fast and your job description and responsibilities may change over time.
  • You must be organized, detail oriented, willing to take direction, and accept constructive criticism when necessary, without becoming offended.

Responsibilities

Customer Service Associates (CSA) have the following areas of responsibility:

  • Answer phone calls and respond to incoming messages. We expect our CSAs to understand our services and be able to answer basic questions.
  • Contact new customers by phone and email, to welcome them to our company and help them get started.
  • Follow up with customers who have not responded to emails.

Compensation and Hours

  • We're offering a starting salary of $12/hr .
  • We have part-time and full-time positions open.. Part-time positions would be 20 hrs/wk. Full time would be 40 hrs/wk.
  • Our company is growing fast, so we expect higher-paying supervisor and management positions to open up within the next year. Therefore, this could be a great opportunity to join a growing company with the possibility of advancement.
  • Our office is open Monday - Friday, from 9:00 AM to 7:00 PM.
  • We offer all the standard benefits required by law in Puerto Rico.
  • We are an equal opportunity employer.

Clinical Match Me

Address

San Juan, PR
USA

Industry

Business

View all jobs at Clinical Match Me

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