Service Account Specialist Senior - Water/Waste Water Treatment

Work Location: Camp Lejeune, NC (100% On-Site)

Work Hours: Regular hours are 0730-1600, Monday through Friday. Overtime hours for on-call assignments, and outage/cutover projects.

Level Description:

Level I – Must be able to achieve many objectives of this position. Requires some amount of timely supervision to ensure the proper tasks are being accomplished and that communication is adequate, timely, in the correct manner (i.e. verbal, written, email, etc.)

Level II - Consistently achieves all of the objectives of this position. This individual also provides mentoring and direct day-to-day supervision to level 1 positions.

Senior - Highly experienced in the position. Advanced awareness of customer needs and the methods of solving them. Also, a solid understanding of building controls and special systems and the mechanical and electrical systems in buildings. This person is a “go to” source for others and has a thorough awareness of our customer base, our commitments to them, and the skill sets of our employees.

Job Duties & Responsibilities:

• Technicians will have electrical, mechanical, and controls experience for providing maintenance services as required for each SCADA system.
• Primary responsibilities are as follows:
  • Optimize intelligent field device parameter settings (VFDs, soft starts, E300s, etc.) for improved system reliability.
  • Assist OT engineer and data analyst in establishing best practices to leverage system data for troubleshooting and repair.
  • Provide knowledge transfer to PWD staff of best practices. For example, documenting and enhancing alarm response procedures for improved PWD response.
  • Provide technical expertise in resolving issues with SCADA and field device equipment coordinating with OEMs, the OT engineer and PWD staff.
  • Conduct lab system testing for new equipment and configurations, verifying design and best practice compliance with design requirements prior to production implementation.
  • Work with OT engineer in development and improvement of standards and drawings for site infrastructure additions, ensuring maintainability and spare parts compatibility.
  • Repair/replace failed SCADA system components.
  • Respond to operator and PWD technician requests and trouble-shooting alarms.
  • Install/update component programs as directed by the OT engineer.
• Other duties as assigned

Skills & Qualifications:

• Minimum of high school diploma
• 5+ years of electrical/mechanical trade experience (US Military bases preferred)
• An undergraduate degree in Electrical, Mechanical, Construction Management, or other related studies is excellent
• Other technical experience such as military, on the job training programs, etc. may meet this requirement as determined by local management
• Experience and expertise including but not limited to:
  1. An understanding of basic computer systems including MS Office Suite of products. Rockwell Studio 5000 and FactoryTalk View experience and/ or exposure a plus.
  2. The ability to configure and debug basic computer problems
  3. Clear and concise ability to communicate verbally and in writing
  4. An ability to understand empathetically the issues and perceptions others have and to creatively and successfully work through these issues to achieve a successful outcome and customer and employee satisfaction
  5. A thorough understanding of HVAC operations within a facility if working in the controls field
• Proficiency in utilizing the Plant Pax module library in analyzing and troubleshooting system and field device performance.
• Ability to work in a team environment.
• In depth knowledge of process control panel components including troubleshooting and repair of Rockwell ControlLogix and CompactLogix PLCs.
• Experienced with Rockwell intelligent field device configuration including Variable Frequency Drives, Soft-starts, intelligent overloads (E330s).
• Proficient in using test and measurement equipment.
• Proficient in wiring, terminations, hardware replacement, conduit/raceway work.

Essential Functions:

• Lift and carry ladders, drawings, personal computers, material, etc.
• Must be able to lift 50+ lbs.
• Spend significant time standing and walking on construction sites. Working outside and in industrial environments.
• Ability to climb several flights of stairs or ladders throughout a typical day on a construction site.
• Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive on company business.
• Be physically able to kneel, stoop and crawl.

Company Sponsored Benefits:

• Medical
• Dental
• Vision
• Life/LTD/AD&D
• HSA Health Savings Account
• Flexible Spending Accounts
• Pet insurance
• 401K with company match
• Paid vacation
• Paid holidays