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Dispatch Coordinator

Climate Pros
Huntingdon Valley, PA
  • Posted: over a month ago
  • Full-Time
Job Description

As Dispatch Coordinator, you will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch technicians, keep the customer database up-to-date at all time, and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedule). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time efficient manner.

Duties and Responsibilities:

  • Handle the dispatch process from initial service call to completion
  • Take incoming customer calls and schedule/coordinate all service calls as they are received
  • Dispatch Service Technicians for each call
  • Monitor technician’s progress while on call and adjust dispatches as necessary
  • Respond to all messages left overnight
  • Document all activity and keep internal partners updated including the Service, Account, and Purchasing teams as well as department managers
  • Create dispatch ticket for all service calls
  • Debrief Service Technicians after completion of each call
  • Maintain the dispatch board / schedule
  • Forecast workload for 2 - 3 days out
  • Rotate “on-call” weekends
  • Maintain “on-call” schedule for Service Technicians
  • Plan, schedule and manage customer’s preventative maintenance and work orders by priority
  • Regularly review work order backlog
  • Dispatch and coordinate Warehouse Driver deliveries and equipment to the site
  • Perform other related duties as required and assigned

Education and Experience:

  • High School Diploma/ GED
  • 3-5 years of related dispatch or similar administrative experience
  • Computer knowledge must include but not limited to: MS Office- Word, Excel and Outlook
  • Experience with a service and parts business is a big plus (such as HVAC/R, plumbing, electrical, mechanical)
  • Very strong attention to detail
  • Mature judgment and strong organizational skills
  • Use of analytical abilities to problem solve and anticipate departmental requirements
  • Possess a strong proficiency for computers, including a good working knowledge of Microsoft Word, Excel, and Outlook
  • Must be able to work in a fast-paced department and be able to prioritize order requests
  • Accuracy and follow through are a must

Physical Requirements and Working Conditions:

Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

EEO Statement:

Climate Pros is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Climate Pros

Address

Huntingdon Valley, PA
19006 USA

Industry

Transportation and Storage

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