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Customer Service Representative / Dispatcher

Climate Heating & Cooling
Springfield, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Climate Heating & Cooling in Springfield, VA is looking to hire a full-time Customer Service Representative / Dispatcher to schedule service calls, process customer invoices, and record technician data. Do you have exceptional communication skills? Do you enjoy meeting new people and helping others? Would you like to join a company that cares about its employees? If so, please read on!

This CSR position earns a competitive wage of $15 - $23 per hour. We provide great benefits including health, life, Aflac coverage, LegalShield, paid time off (PTO), a 3% match retirement plan, and a 4% commission on sales. If this sounds like the right opportunity for you, apply today!


ABOUT CLIMATE HEATING & COOLING

Climate Heating & Cooling provides comprehensive heating and cooling services to the greater Washington, D.C. area. Most of our work is done in existing residential homes and includes ductwork, AC, heat pumps, gas furnaces, package units on roofs, boilers, in-floor heating, ductless mini splits, and gas backup generators. As leaders in the industry, we encourage innovation, use cutting-edge tools, and support our team to ensure customer satisfaction.

We believe in training all year long because we know that as employees gain a better understanding of their jobs, they gain more confidence and find greater success. No one at Climate Heating & Cooling is just a number. We treat each other like family. Our team can also depend on full workloads which means competitive pay and great benefits.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

As a Customer Service Representative / Dispatcher, you are part of the first interaction that customers have with our company. You provide great customer support over the phone and in person. You are always kind and professional as you handle customer concerns or questions. Additionally, you review technician work schedules, book appointments, and communicate with our technicians throughout the day. You make sure that our work orders and appointments are well organized and distributed so that we can smoothly meet the needs of our customers. Not only do you oversee the operations of our company, but you manage the calculations of employees' time and their pay. You get a great sense of accomplishment helping others and ensuring our company runs smoothly!


QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

  • Proficiency with Microsoft Office applications
  • Outstanding customer service skills
  • Reliable transportation

Do you have great communication skills, both written and verbal? Can you multitask? Are you able to stay positive in high-stress situations? Do you have effective problem-solving skills? Are you professional in appearance and demeanor? If yes, you might just be perfect for this HVAC CSR position!


WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

This HVAC CSR position works Monday - Friday from 9:30 AM to 6:00 PM with rotating Saturday shifts.


ARE YOU READY TO JOIN OUR HVAC CSR TEAM?

If you feel that you would be right for this HVAC CSR job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 22151

Climate Heating & Cooling

Address

Springfield, VA
22151 USA

Industry

Business

View all jobs at Climate Heating & Cooling