IT Manager

Job Summary

This position is responsible for overseeing and implementing direction of all computing technology associated with Information Technology, and ensuring that the direction coincides with the business strategies. S/he will provide maintenance and support for desktop and laptop computers and provides end user support for hardware and software problems. S/he will also be responsible for installing, maintaining, repairing, administering and troubleshooting equipment and software necessary for operation of the Local Area Network, Phone Systems, and the Audio Visual Department as needed.

Hotel Experience a plus

Responsibilities 

• Administration, security, installation, configuration, and troubleshooting of all site hardware and software. 

• Support of end user, infrastructure, back office and guest environments.

• Develop and maintain documentation of all hardware, systems and software licensing.

• Recommendations for improvements and enhancements to existing systems.

• Technical on-site project lead for installations and upgrades of property systems and hardware.

• Management of warranties, replacements and upgrades of all hardware and infrastructure.

• Plan and budget all aspects of IT environment.

• Maintain Cliff House IT audit compliance.

• Maintain PCI compliance.

• Communicate and enforce adherence to all Cliff House security standards, practices and requirements.

• Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements.

Qualifications 

• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required

• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred

• Experience with Microsoft software required

• Experience in a networked computer environment

• Excellent oral and written communications skills required

• Knowledge of wireless (Wi-Fi) systems

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
 

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.