Support Specialist

Description:

The successful candidate will provide training and support on various types of Trimble machine control systems, surveying equipment and related software. The main focus will be in the support and service of Trimble Heavy Civil solutions, encompassing machine control, paving control, site positioning, connectivity and asset management technologies. The essential functions of this position include the following:

Responsibilities

• Troubleshoot and resolve customer's technical issues in a timely manner
• Become field trained and factory certified on relevant equipment and software
• Provide back-up / secondary support for the field installation team as needed
• Assist in the development of system configurations and proposals for customers
• Assist in the implementation of customer connectivity
• Deliver fee-based (paid) training on-site and/or in a classroom setting to customers of various levels of experience with Trimble technologies.
• Develop and maintain a training program as well as provide customer feedback on these services.
• Provide on-site, new systems (both on & offboard) training to new & existing customers

Characteristics / Skills

• A team player able to leverage resources through sound organizational skills
• Consultative problem solving - involves customer in problem solving by asking appropriate questions.
• Excellent communication skills, both verbally and in writing.
• Experience with Trimble machine control systems, GPS, site positioning, robotics & lasers
• Proficient in Microsoft Office software (creation of PowerPoint presentations)
• Self-motivated to continue education on new technologies related to the industry
• Willing to travel, as required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.