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Field Engineer / Service Desk Associate

Clearmind Technology Los Angeles, CA
  • Posted: over a month ago
  • $40,000 to $50,000 Annually
  • Full-Time
  • Benefits: Medical

About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Field Engineer / Service Desk Associate.

Title:
- Field Engineer / Service Desk Associate

Department:
- Engineering

Reports to:
- Director of Technical Services

Description:
- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. 50-100% travel required to client sites in the Los Angeles area.

Overall responsibilities:
- Onsite visits to client locations for troubleshooting, installation, or projects
- Desktop support and deployment -- Windows 7, Windows 8, Windows 10, Apple
- Windows Server maintenance -- Windows 2008, Windows 2012, Windows 2016, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Apps
- Antivirus -- Symantec Endpoint, BitDefender
- Backup -- Symantec Backup Exec, Veeam
- Mobile device support -- Verizon, AT&T, Apple, iPad, iPhone, Android
- Remote PC support
- Documenting SOPs
- Office Applications -- Word, Excel, Powerpoint

Key areas of responsibilities:
- Onsite support of client technologies
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks.
- Remote support of desktop and application related issues.
- Manage vendor accounts i.e. Verizon, AT&T, Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow up skills
- BRILLIANT troubleshooting skills
- 2+ years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer facing role.

Clearmind Technology

Why Work Here?

Lots of room to grow, many opportunities to learn, freedom to pursue own projects

Address

3700 Wilshire Blvd. Los Angeles, CA. 90010
Los Angeles, CA
USA

Website

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