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Patient Engagement Specialist-Customer Service (11am-8pm)

ClearGage Tampa, FL
  • Expired: 11 days ago. Applications are no longer accepted.

We are looking for an experienced Patient Engagement Representative to join our team! Training will be from 8:30am-5:30pm, once complete, the regular shift is 11am-8pm, Monday through Friday, to support west coast clientele.

Responsibilities:

  • Answer inbound calls from patients and consumers to provide assistance and answer questions regarding patient financing and payment plans
  • Review financing options available to patients/consumers and complete the financing enrollment process
  • Make outbound calls to patients to resolve declined or late payments
  • Use email effectively and efficiently to communicate with patients/consumers
  • Achieve and maintain a performance standard including but not limited to call handling, call quality and customer satisfaction.
  • Employ a high level of interpersonal and communication skills to move beyond patient/consumers frustrations and solve customer’s problem.
  • Log all inbound and outbound calls fully and accurately.
  • Follow all established processes and procedures for all customer interactions
  • Search and retrieve data from various databases.
  • Prepare and distribute reports as required

Requirements:

  • Previous financial services or medical, healthcare, and/or insurance experience required
  • Previous experience with medical claims submission and insurance follow up is highly preferred
  • Previous experience with transaction processing and recurring payment plans preferred
  • Experience with Microsoft Widows and Office applications
  • Previous experience in customer service or customer support with a proactive approach to customer satisfaction, preferably in a Software, Healthcare, Insurance Carrier, Doctors Office/Medical Fields or related environment
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience; high level of empathy and compassion

ClearGage

Headquartered in Tampa, Florida (Northdale), ClearGage is a rapidly growing healthcare payments technology company providing innovative payment solutions to the healthcare industry. To learn more about ClearGage, please visit our website at www.cleargage.com.

Address

3810 Northdale Blvd., Suite 210 Tampa, FL 33624
Tampa, FL
USA

Website