Customer Service Rep (Hybrid) $18/hr

We’re hiring full-time INBOUND phone Customer Service Representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience.

Pay & Sign-on Bonus:

Start at $18.00/hour with three automatic raises in 12 months bringing your pay to $19.20/hour!

For a limited time, receive a $1,000 sign-on bonus paid in three installments: $200 at 60 days, $300 at 120 days, and $500 at 180 days. You must be employed at the time of payout. Additional terms and conditions may apply.

Shifts, Training & Work Environment:

Enjoy our flexible, 8-hour shift options from 6:00 a.m. to 5:00 p.m. Monday through Friday OR Tuesday through Saturday!

Our 7-week training academy will provide you with the knowledge and tools you need to best serve our customers. Your first day will be onsite to pick up equipment (laptop, dual monitors, keyboard and accessories) before continuing development through a mix of in-person (weeks 3, 4, 6 and 7) and virtual training (weeks 1, 2 and 5).

After graduation (completion of 7-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).

By meeting defined performance expectations, you can earn the opportunity to work from home up to 5 days a week, typically after 6 months.

Our Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you :

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• Employee discounts and more!
• Total Rewards site

You Will:

• Build customer relationships by responding to a high volume of INBOUND phone calls.
• Work with customers and Sales team members daily in a team-based environment.
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
• Resolve customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.

You Have:

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• Comfortable commuting to our facility from your home.
• A quiet, secure, professional workspace at home dedicated to job activity.
• Proficiency in operating and navigating multiple PC-based programs at once.
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds

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