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IT Support Technician

Classic Home Vernon, CA
  • Expired: over a month ago. Applications are no longer accepted.

JOB REQUIREMENTS

SUMMARY. This entry level position is responsible for providing Tier 1 level technical support for internal as well as remote employees over a wide range of devices and services.

PRIMARY RESPONSIBILITIES:

· Provide phone support for inbound & outbound support calls to the Service Desk

· Provide front line end user support for multiple clients

· Remote support for desktops, notebooks, and mobile devices

· Identify trends and devise long term solutions to recurring problems

· Support Windows systems, as well as all popular mobile platforms

· Identify problems in the environment and escalate as needed to the Service Desk Manager

· Documenting all incidents, problems and requests in the company ticketing system (ServiceNow)

· Travel to tradeshows to set up computers, mobile devices, audio/video and support any user technical needs

· Active Directory computer and user maintenance, workstation software installation

· User setup, including but not limited to: Creating email accounts, running cables, installing (and lifting) monitors, computers, printers, and phones; will require working under desks and in tight spaces.

· Other IT support projects as assigned by the System Administrator

REQUIRED EXPERIENCE AND SKILLS

· Minimum 3 years of experience supporting Window notebooks, desktops and mobile devices

· Experience in troubleshooting the current versions of Microsoft Office 365 (Outlook, Word, Excel & PowerPoint)

· Experience in providing support for mobile devices (iPhone, iPad, Windows Mobile & Android)

· Experience working in an IT support environment

· Experience working with end users at all levels

· Well organized; proactive; punctual; dependable

· AA degree or technical degree

· Strong communication skills; professional demeanor

· Good people skills; self-driven

· Ability to travel out-of-state for tradeshows a minimum of four (4) times yearly (up to 10 days offsite)

DESIRED CAPABILITIES

· Good understanding of and experience supporting IP based phone systems (Polycom)

· Experience in supporting audio and video conferences

· Knowledge and troubleshooting experience in supporting the latest Adobe Creative Suite

· Knowledge and experience with SYSPRO ERP System

· Knowledge and experience with WMS Systems / MegaTrak by CSoft

Classic Home

Why Work Here?

Health benefits available after 30 days of employment. Positive, creative environment!!

Classic Home, a division of Classic Concepts, was established over twenty-five years ago. From trunks to trade shows, Classic Home quickly began to attract the attention of several independent and major retailers throughout the United States. Through the distribution of a unique blend of one-of-a-kinds and handcrafted collections, the brand was established and now distributes to hundreds of independent stores and interior designers. Classic Home incorporates a harmonious combination of global inspiration, timeless character and evolutionary design. Untouched by seasonal trends, our comprehensive collection of furniture, rugs, bedding, pillows and lighting, offer endless looks for your store or design project. With an emphasis on eco-friendly manufacturing and sourcing, we go through extensive measures to assure our processes meet the requirements of sustainable production. We own all of our factories where majority of our goods are manufactured. Many furniture pieces are created from reclaimed woods that have been sourced from old ship yards and buildings. Our philosophy has been and always will be that no matter your personal taste and style, we will continue to work diligently to create breathtaking collections specifically for your customers and the very place they call home. We have everything your store needs and everything your customers want, from the floor up! Sustainable Efforts Classic Home is firmly committed to eco-friendly manufacturing and sourcing. We have gone through extensive measures to assure our processes meet the requirements of sustainable production. Here are some of the specific ways we practice eco-friendly manufacturing. Here at Classic Home, we: Use plantation-grown and reclaimed wood Repurpose old architectural elements into functional pieces of furniture Use eco-friendly water-based lacquers Recycle water and treat it for agricultural us Own all our factories so we know they follow our standards

Address

Vernon, CA
USA