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Customer Service Representative

Classic Collision
Anchorage, AK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Classic Collision is now hiring a Customer Service Representative.

Classic Collision is now hiring a Customer Service Representative. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package.  

 

We look forward to you joining our team!

Responsibilities

  • Greet all customers in a timely, friendly, and professional manner 
  • Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • May assist in customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Follow up on all DRP assignments present and past to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS daily
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
  • Perform other duties as required to successfully meet the needs of the business

Qualifications

  • Must be at least 18 years of age
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver’s license and be eligible for coverage under company insurance policy
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Classic Collision welcomes diversity and is an EEO Employer.

Classic Collision

Address

Anchorage, AK
99501 USA

Industry

Business

View all jobs at Classic Collision