Sales Admin/Customer Service Rep FT - Hourly Wage (hourly range $-$, DOE)
Clarke & Rush is one of the largest HVAC, plumbing, windows, insulation and gutter companies in the Sacramento area for over 50 years, providing smart energy solutions for residential and commercial customers. Additional company information visit us on the web; www.clarke-rush.com.
**Must have Admin experience in Residential/Commercial HVAC, Windows, Insulation, Gutter or General Construction**
Sales Lead/Customer Service Rep’s are key to our organization's success in reaching out to all our potential customers through live chat via both Pro-Active and Re-Active chat sessions, pay per lead programs, outbound warm calls to our customer base and direct mail campaigns. As a Sales Lead/Customer Service Rep you'll spend your day communicating with customers over chat, email and phone calls, providing assistance and scheduling incoming sales leads along with coordinating job financing and rebates.
The successful candidate will possess the following characteristics:
Results Driven, Persistence, Time Management, Computer/Telephone Sales, Customer Service, Ability to Identify and Sell to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, and Product Knowledge and be Extremely Detail Orientated.
Contact any pay per lead contacts and web based requests as quickly as possible
Outbound warm calls, email, and perform other lead generation activities
Develop and follow up on lead sources
Capture/Update customer’s information such as name, address, phone number and email address, then enter it into our system
Maintain record of contacts/leads and associated revenue generated IE: sales spreadsheets
Handle multiple chat conversations simultaneously, while possibly researching product information or on an inbound/outbound call
Schedule/dispatch incoming sales leads for Residential HVAC, Windows, Insulation and Gutters etc.
Compile weekly lead source reports
Assist Sales Coordinator in completing daily tasks
Assist customer service center with inbound call taking