Technical/Customer Support Specialist

Technical/Customer Support Specialist (This is note an IT position)

Clare Controls, a highly creative and dynamic Sarasota based organization building state-of-the-art home security, video surveillance, and home automation systems, is looking for a talented and enthusiastic Technical Support Specialist to join their team. We believe our success directly depends on the people we hire, and we need energetic people that thrive in a fast-paced environment.

The Support Specialist’s primary focus is to provide first-line support for Clare Controls products to dealers and homeowners. The position requires a person with some technical and customer service skills. The primary focus of this position is to provide initial and timely technical responses to dealers and end-users. Most initial responses will be in written email format with some follow-up phone calls.

Responsibilities:

• Answer phone, email and online chat support requests from Clare Controls customers and partners
• Gather problem descriptions, log files, configuration data
• Demonstrate technical skills in the analysis of customer problems
• Get appropriate resources involved to find quick problem resolution
• Communicate with technical service team leaders escalate support issues as needed
• Communicate troubleshooting and resolution finding efforts to customers
• Work independently in a fast-paced customer service environment without requiring immediate supervision

Required Skills:

• Able to communicate with Clare Controls personnel and with customers verbally in person and over the phone as well as through e-mail
• Able to multi-task by working multiple different customer issues in parallel
• Able to make proper assessments of customer situations relative to the impact issues have on the customer's production environment
• Able to be always courteous to customers, no matter how stressful the situation might be
• Able to work flexible hours and overtime as needed to take care of urgent customer issues

Desired Additional Skills:

• Bilingual (Spanish and English)
• Knowledge of security and surveillance products is a plus

We are looking for people who thrive in a fast-paced, entrepreneurial, technology-driven culture and are tenacious about achieving results.

• This position is in our corporate office in Sarasota, Florida
• Competitive salary & 401k
• We offer our employees full benefits package including: Medical, Dental, Vision, Disability Insurance, Paid Holidays, and Vacation time
• Generous sign-on bonus after completing a successful 90-day performance review

Clare Controls, LLC. is an Equal Opportunity Employer and committed to a diverse workforce.