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Case Manager - Destination Home (NSS) -(3) Positions Available
CitySquare Dallas, TX

Case Manager - Destination Home (NSS) -(3) Positions Available

Dallas, TX
Expired: February 24, 2024 Applications are no longer accepted.
  • $43,000 to $47,000 Yearly
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Other

Case Manager will provide case management to chronically homeless individuals in CitySquare’s Destination Home, a Permanent Supportive Housing (PSH) Program, requiring knowledge and experience in housing first, harm reduction, mental health, addictive disorders, motivational interviewing, and benefits eligibility. This position will be responsible for helping with new move-ins, conducting home and office visits, providing crisis management and intervention, and facilitate residential services including life skills classes, community activities & events. The Case Manager will assist participants in connecting with and support from established agencies, charities, and government programs. Case Manager is responsible for helping participants achieve successful housing placements and provide ongoing support to those enrolled in PSH living in scattered site apartments. The overall program goal is to help participants to continue living independently, maintain housing stability, increase self-determination, and build community.


Education: Bachelor’s degree in Social Work, or a related field, preferred

Experience: One (1) year experience in case management, experience with highly vulnerable populations, homeless population preferred. Orientation to best practices in behavioral health services for vulnerable populations.

Licensure/Certification: Licensed from an accredited university in social work preferred.

Additional Requirements: Excellent communication and critical thinking skills. Positive attitude, flexibility in a highly dynamic environment and able to handle crisis situations under pressure.  Self-motivated with ability to take initiative and be resourceful. Ability to prioritize and manage multiple projects/tasks. Must be proficient in MS Word, Excel, and Outlook. Ability to work occasional flexible hours as requested. Must have a valid driver’s license, reliable transportation with valid insurance.  Willing to transport program participants, as needed. Willing to work with chronically homeless individuals with disabilities (physical, mental and/or substance abuse) who may or may not have criminal backgrounds. Position requires to be in-person onsite and will have an office in an apartment located onsite at one of our housing program locations at various scattered site apartments in Dallas.


This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.

1.     Provide intensive case management services to participants using a housing first model.

2.     Responsible for conducting intake and assessment, developing individualized short & long-term plans.

3.     Provide crisis management and intervention.

4.     Conduct home visits and office visits.

5.     Utilize evidence-based practices, such as motivational interviewing, trauma informed care, and harm reduction.

6.     Network with community agencies for the purpose of obtaining information & coordinating service referrals.

7.     Conduct benefits eligibility screening.

8.     Assist participants with obtaining income, education/training, and treatment, as needed.

9.     Plan & coordinate residential services, life skills, community activities & events.

10.  Assist with move-ins.

11.  Act as a liaison among program participants, the landlord and partner agencies to enhance communication and service delivery.

12.  Help to resolve issues and develop solutions for continued success.

13.  Work closely with case managers, outreach workers, interns and volunteers to identify and access services and resources to help each participant meet their individual needs.

14.  Maintain current documentation and records of case management services as well as statistical data entry required by the program, in both ETO and HMIS, in a timely manner.

15.  Responsible for knowing program requirements and regulations to ensure program compliance.

16.  Attend Housing Forward CoC trainings, as needed.

17.  Attend All-Staff meetings, Department meetings, team meetings and weekly supervision with Manager.

18.  Other duties assigned by Program Manager, Assistant Director, Grants Manager, and/or NSS Director


  • Retirement Plan (401k, IRA)
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability

SALARY RANGE : $43,000-$47,000



Dallas, TX
75215 USA



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