Real Estate Operations Director

Opportunity is calling! CityScape Metro is a fast-growing Real Estate company that is looking for an expert support team to carry its systems and processes to the next level!

Who are we looking for?

Our Director of Operations is an individual who is detail-oriented, thrives on helping people, is smart as a whip at solving problems, and has vast experience and proven success in juggling many priorities through systems and organization. This person also manages, hires, and recruits talented individuals for the organization. This person has a proven track record of substantially growing an organization's back-end support.

People feel happy and cared for when they interact with this person. This individual is patient and not easily flustered. He/she has a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates integrity, shares our team values, has a work ethic that is higher than most, and has a history of being a high achiever who craves accountability for results and is very coachable.

The Director of Operations must be comfortable being uncomfortable as part of a team that is always looking to grow, while at the same time enjoy having a schedule and checking things off the list daily. He/she is super tech-savvy and also solutions-oriented. He/she will manage the entire listing-to-contract process efficiently and effectively. This individual must like being the behind-the-scenes person who makes the world go around.

We are looking for someone who is seasoned and has a track record of operations success.

$60,000 - $100,000

• Manage the administrative side of the listing process from pre-listing to contract
• Implement and improve all systems for the listing and closing process
• Client Care – make each client feel like they are the only client we have – solve problems, provide service, exceed expectations
• Work closely with agents - handle all administrative tasks to ensure agents’ focus is only on sales
• Maintain database, assist with client events
• Maintain an operations manual/websites/videos that document all listing and closing systems and standards
• Create and maintain templates in Google Drive for listing and closing processes
• Ensure compliance with CityScape Metro's standards and regulations

• Systems Driven - the ability to automate repetitive tasks, track, and make efficient
• Experience running back-end offices with stellar recommendations
• Experience supporting an organization to double and triple its growth
• Problem solver
• Implementer
• A true professional, who supports the entire team in achieving their goals
• Reliable and dependable

Knowledge / Skills / Traits

• Strong technology skills
• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus amidst chaos
• Superb people skills
• Detail-oriented
• Calm under pressure
• Solutions-oriented
• Flexibility
• Self-directed
• Proactive, goal-oriented, and accountable
• MS Office Suite (Word, Publisher, Excel, PowerPoint), Google Drive/Calendar, Social Media)
• Experience with any of the following is a plus: CINC, MailChimp, SlyBroadcast, CTE, Google Business, MRIS, Infusionsoft

CityScape Metro Group has grown by over 400% in the past year and it wasn't by accident. As a part of the top 1% of Realtors in the World under 40, we are one of the fastest-growing Real Estate companies in the Northern Virginia, DC, Maryland region. This career will not only help you focus on your strengths, but leadership positions will also present themselves to the right candidates.

We have successfully doubled our business each and every year and are looking for the right candidates.