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Transit Service Representative - TEMPORARY

City of Santa Rosa Santa Rosa, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SALARY:$19.69 - $23.93 Hourly

 

OPENING DATE: 10/18/21

 

CLOSING DATE: 11/01/21 11:59 PM

 

THE POSITION:

THE CITY OF SANTA ROSA IS SEEKING A TALENTED, PERSONABLE, AND CUSTOMER ORIENTED INDIVIDUAL, CAPABLE OF QUICKLY ASSESSING SITUATIONS AND PROVIDING ACCURATE DETAILED INFORMATION IN ACCORDANCE WITH ESTABLISHED POLICY AND PROCEDURES!  EXCELLENT CUSTOMER SERVICE SKILLS ARE A MUST!

 

The City of Santa Rosa is accepting applications for the position of Transit Services Representative -Temporary, to provide assistance to transit customers at the Transit Mall. This is a temporary assignment to work up to 1,000 hours. The scheduled hours of work will vary and will be between 6 AM and 8 PM. Temporary employment is not eligible for benefits.  

 

This is an entry level classification assigned to the Transit Mall during the normal operating hours of CityBus. Incumbents work independently within clearly defined guidelines and procedures to disseminate information regarding transit schedules and policies to the public, and to provide for the safety and comfort of transit customers through monitoring and addressing nuisance behaviors. This class is distinguished from Bus Operator in that this class does not operate transit revenue vehicles. 


THE SELECTION PROCESS: 
The selection process for this position will consist of an application screening, an oral interview, and any additional selection processes as recommended by the Human Resources Department.

 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Essential Duties:

 

The following duties are considered essential for this job classification:

  • Provide customer information and assistance by answering questions, providing directions and providing Transit maps, schedules and brochures; 
  • remain highly visible and be alert to problematic, disorderly or unruly behavior situations and take the initiative to mitigate them and provide assistance as needed; 
  • monitor observance of laws, ordinances, rules, regulations and safety and health standards in the Transit Mall and inform citizens as to applicable laws; 
  • report violations of state laws or City ordinances to appropriate authorities; 
  • facilitate transit traffic movement in the Transit Mall by discouraging unauthorized vehicles and bicycles and watching for other violations of Transit Mall use policies; 
  • maintain a Transit Mall activity log and prepare incident reports and document with photographs as needed; 
  • greet and develop positive relationships with CityBus customers; 
  • provide an emergency communications link to the Police department, CityBus operations, customers and employees; 
  • contact and cooperate with law enforcement personnel in matters relating to investigation of offenses and the apprehension of offenders; 
  • assist with litter pickup, inspect rest rooms and report janitorial deficiencies to Transit Operations; 
  • and coordinate the disposition of lost and found items. 

Additional Duties: 

  • promote transit use by disseminating information at special events as assigned; 
  • deliver bus maps, transit passes and promotional materials to locations within the City; 
  • and perform related duties as assigned.

 

REQUIRED QUALIFICATIONS:

Knowledge of: Basic dynamics of human behavior; geography and landmarks of Santa Rosa and Sonoma County.

 

Ability to: Interact effectively, tactfully, diplomatically and safely with transit patrons and the general public; learn, understand, and interpret transit policies and rules, and state and local laws and ordinances; read and interpret transit maps and schedules; communicate orally clearly and concisely; observe and accurately report incidents, remembering faces, places and the sequence of events; accurately evaluate people and situations; prepare brief and accurate incident reports and activity logs; and use a radio and cellular phone utilizing standard broadcasting procedures.

 

Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Sufficient experience performing customer assistance work where a major duty was explaining policies and procedures to the public, or working in either a paid or volunteer capacity in a community service setting, preferably with populations typically served by CityBus, and experience monitoring the behaviors and activities of others and/or disseminating information to customers, to demonstrate possession of the knowledge and abilities listed above. Experience riding on a municipal transit system is desirable.

 

ADDITIONAL INFORMATION:

Incumbents in this classification are required to work outdoors at the Transit Mall in a variety of weather conditions with exposure to the elements. Patrolling the Transit Mall requires walking for extended periods of time, unable to stop, sit or rest at will. Incumbents respond to questions and requests for information from the public made face to face and by telephone. Identification of disorderly behavior requires observation of peoples’ behavior to determine compliance with rules. Use of a radio involves making continuous and repeated arm-hand movements. Incumbents need to maintain an awareness of and respond to vehicular traffic in the Transit Mall, including buses and emergency vehicles.

 

APPLICATIONS MAY BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/srcity

Company Description
The City of Santa Rosa, a charter city incorporated in 1868, is the county seat of Sonoma County, one of California's premier wine growing regions, and it is the gateway to tourist destinations in the redwoods and on the coast. Santa Rosa is the 26th largest city in the state. it occupies 41 square miles and serves a population of 170,236.

The City of Santa Rosa provides a full range of services including police and fire protection; construction and maintenance of streets and other infrastructure; water, storm water, and wastewater utilities; housing services through its Housing Authority; economic development; transit; parking; and recreation, parks, and cultural services, including a municipal golf course.

The City of Santa Rosa's residents work in a well balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs. The City also plays an important role in supporting the agriculture and tourism industries of California's north coast.

THE CITY:
Just 55 miles north of San Francisco, you will find a vibrant City overflowing with all there is to love about California. Welcome to Santa Rosa where everything comes together: Wine country, farm country, redwood forests and rivers, lakes and the ocean. In the center of all that is a thriving downtown lined with intriguing shops and restaurants that delight casual diners and epicurean alike. A charter city incorporated in 1868, Santa Rosa is the county seat of Sonoma County, one of California's premier wine growing regions and is the gateway to tourist destinations in the redwoods and on the coast. Santa Rosa occupies 41 square miles and serves a population of 170,000. The City has a historic preservation program and has environmental diversity.

APPLY ONLINE AT: https://www.governmentjobs.com/careers/srcity/jobs/2669342/environmental-compliance-inspector-iii?pagetype=jobOpportunitiesJobs

City of Santa Rosa

Why Work Here?
City of Santa Rosa provides generous benefits, retirement through CalPERS, choice of 3 health plans, employer paid dental and vision

The City of Santa Rosa, a charter city incorporated in 1868, is the county seat of Sonoma County, one of California's premier wine growing regions, and it is the gateway to tourist destinations in the redwoods and on the coast. Santa Rosa is the 26th largest city in the state. it occupies 41 square miles and serves a population of 170,236. The City of Santa Rosa provides a full range of services including police and fire protection; construction and maintenance of streets and other infrastructure; water, storm water, and wastewater utilities; housing services through its Housing Authority; economic development; transit; parking; and recreation, parks, and cultural services, including a municipal golf course. The City of Santa Rosa's residents work in a well balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs. The City also plays an important role in supporting the agriculture and tourism industries of California's north coast. THE CITY: Just 55 miles north of San Francisco, you will find a vibrant City overflowing with all there is to love about California. Welcome to Santa Rosa where everything comes together: Wine country, farm country, redwood forests and rivers, lakes and the ocean. In the center of all that is a thriving downtown lined with intriguing shops and restaurants that delight casual diners and epicurean alike. A charter city incorporated in 1868, Santa Rosa is the county seat of Sonoma County, one of California's premier wine growing regions and is the gateway to tourist destinations in the redwoods and on the coast. Santa Rosa occupies 41 square miles and serves a population of 170,000. The City has a historic preservation program and has environmental diversity. APPLY ONLINE AT: https://www.governmentjobs.com/careers/srcity/jobs/2669342/environmental-compliance-inspector-iii?pagetype=jobOpportunitiesJobs

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