It’s an exciting time to join the Fort Worth Public Library! We have a brand new strategic plan and an exciting new vision to build a community of learners, dreamers and doers. Find out more online . A Customer Service Representative I job is available for multiple library locations throughout the City of Fort Worth. The ideal candidate for this position is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties. Customer Service Representative I job duties include: Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email. Checks in and out library materials to customers. Operates a cash register, conducts customer payment transactions, maintains a cash drawer. Answers general customer questions regarding library policy, procedures, and customer accounts. Answers basic reference, reader's advisory, and general usage questions. Provides customers with information about Library services and programs. Explains and demonstrates use of catalog, copy machines, printers, etc. Issues library cards to new customers and replacement cards as needed. Sorts, processes, shelves, and assists with other general library materials inventory management duties. Assists with programs and outreach events as needed. Performs other related duties as assigned. Minimum job qualifications include: High School Diploma/GED. Ability to work evenings and weekends. Ability to work at/travel to various locations. Ability to work a flexible schedule. All applicants must take and pass the Office Skills Test with an overall score of 70% or above and a typing speed of 35 wpm. If you are invited to interview, the test will be administered on that day. Preferred job qualifications include: At least two years of progressively responsible customer service experience. At least one year of experience working in a library. Proficient skills using Microsoft Word and Excel. Previous cash handling experience. Ability to communicate with customers in Spanish. Physical Demands: While performing the essential functions of this job the employee is frequently required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, or crouch, and lift and/or move up to 20 pounds. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The City of Fort Worth currently stands as the 16th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), top five commercial real estate markets (Urban Land Institute), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 City residents. We are seeking individuals that reflect our values of exceptional customer service, mutual respect, embracing the diversity of our communities, continuous improvement, ethical behavior, and accountability.