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Customer Service Information Specialist

City of Fort Worth Fort Worth, TX
  • Expired: 27 days ago. Applications are no longer accepted.

Requisition Number:




The City of Fort Worth Water Department has a Customer Service Information Specialist job available in the Collections area of Water Customer Relations. This job is located downtown Fort Worth. You will be responsible for ensuring consistency and quality of customer service. You will work Monday through Friday between the hours of 7:00 AM - 5:30 PM.

Customer Service Information Specialist job duties include:
  • Ensure consistency and quality of customer service.
  • Assist walk-in water customers, provide information, and efficiently resolve complaints.
  • Respond to public inquiries in a courteous and customer friendly manner.
  • Process bill payments received in person and by mail.
  • Promote the City and department Strategic Goals.
  • Respond to request for services and assist with establishing payment plans.
  • Check and balance bank deposits of $10,000 or more on a daily basis.
  • Prepare financial reports.

Minimum job requirements include:
  • High School Diploma/GED.
  • At least four years of increasingly responsible experience in customer service, cash handling, processing various forms of payment, review of complex account records and daily reconciliation of funds.
  • At least one year of experience in a lead (Head Cashier) capacity role.

Preferred experience:
  • Higher levels of education.
  • Previous experience using PeopleSoft Customer Relationship Management (CRM) application and HTE/Superion Uitility Billing System.
  • Bilingual skills, English/Spanish.
  • Strong knowledge of cashiering procedures, practices and balancing principles.

City of Fort Worth

The City of Fort Worth currently stands as the 16th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), top five commercial real estate markets (Urban Land Institute), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 800,000 City residents. We are seeking individuals that reflect our values of exceptional customer service, mutual respect, embracing the diversity of our communities, continuous improvement, ethical behavior, and accountability.


Fort Worth, TX