Are you passionate about serving your community, making a difference in employees' lives, and solving problems? The City of Eugene Employee Resource Center (ERC) is seeking a motivated, innovative, and solutions driven Employee Relations Specialist who encourages an engaged, productive, compliant, and professional workforce by advising and consulting with management and employees regarding performance management, employee conduct, workplace professionalism, progressive discipline, and workplace complaint investigation and resolution.
The Employee Relations Specialist reports to the Employee Resource Center Program Managers with broad oversight by the Labor Relations Manager and Employee Resource Center Division Manager. The purpose of this position is to support the staff in carrying out the mission of the organization by providing guidance and assistance on a wide variety of labor-management related issues, opportunities, and challenges. The successful candidate is committed to a collaborative, solutions focused relationship with labor leaders; as well as; has a demonstrated history of successfully developing and maintaining respectful and inclusive long-term relationships.
Our Ideal Candidate has the following experience and attributes:
- Experience conducting, consulting, and leading formalized investigation, discipline, and grievance processes.
- Employee relations experience working with diverse labor and employee groups, including but not limited to at least three different labor contracts ranging from trades to professional and public safety.
- Demonstrated committment to respectful and inclusive work by earning and extending trust and confidence through professionalism, integrity, and intentionally inclusive interactions.
- Demonstrated commitment to innovative solutions, which support and solve diverse employee challenges, especially related to equity and inclusion of historically underrepresented groups.
- Has a now and later approach to solving challenges and assisting the organization as an effective, creative, and inclusive business partner for all City Employees.
Employee Resource Center Division
The ERC is part of the Central Services Department and supports the entire organization and employees individually in their professional and personal journey, including recruitment; retention; safety; leaves; emergency management; health and wealth; training and engagement; compensation and classification; as well as, employee and labor relations. The ERC is committed to supporting the whole worker to assist them in bringing their best self to carry out the mission of the organization and therefore provide excellent service to the community.
Annual Salary Range
- Management Analyst 1: $56,596.80 - $73,195.20
- Management Analyst 2: $62,212.80 - $80,496.00
Work Schedule: Monday-Friday 8:00am-5:00pm with intermittent work on off hours and weekends for investigations, intakes, or other business-related matters.
Department / Division: Central Services / Employee Resource Center
Work Location: 940 Willamette Street, Suite 200
- Conducts employee relations workplace investigations of complaints filed by department management, supervisors and/or employees regarding alleged policy violations including interviewing employees, analyzing information, drafting reports and coordinating with the Employee and Labor Relations Manager, ERC Director, and legal counsel.
- Consults with management and employees on employee relations issues, policies, procedures, and contract interpretation. Advises department management and supervisors on disciplinary processes, employee resources, support, solutions, and recommended training.
- Serves as a subject matter expert for ERC Specialists in all areas of employee relations.
- Works with the Training Team to deliver classes, education, and resources on policies and procedures associated with employee relations, investigation methodologies, conflict resolution, employee assistance, and others as required.
- Identifies labor and employee related trends, researches and recommends inclusive and innovative, solutions.
- Assists with and conducts workplace or workgroup assessments and partners with supervisors to implement process and procedure improvements.
- Coordinates data and record collection for grievances, negotiations, lawsuits, and disciplinary actions.
- Produces reports, analyzes data, and makes recommendations for grievance resolution or level of discipline.
- Assist with developing agreements between management and labor; assists in completing contract negotiations; researching cases; participates in arbitration hearings; and assists with unfair labor practice (ULP) complaints.
- Reviews City policies and makes recommendations for updates or implementation.
The successful candidate will have demonstrated experience and enthusiasm, related to:
- Positive labor-management relationships with an emphasis on collaboration and innovative issue resolution.
- Addressing policies, procedures, and systems to address equity related to historically underrepresented workers and workgroups.
- Conducting interviews and investigations; analyzing findings; developing recommendations for case action based on findings.
- Ability to efficiently manage multiple tasks in a fast-paced collaborative environment with multiple deadlines while simultaneously supporting organizational requests for information.
- Experience with and/or training in principles of employee and labor relations; conflict resolution; and/or mediation; or some combination of alternative dispute resolution.
- Commitment team success through development, training, and relationship building.
- Demonstrated growth mindset- values data driven decisions, policy and practice enhancement including the ability to research emerging trends and making relevant systemic recommendations.
- How worker home and professional life intersect and seeks to support systems, policies, and procedures that enhance support Total Worker Health® for positive community impact.
- Understands and has demonstrated ability to manage the nuances of effective written and verbal communication to diverse workgroups.
- Values listening as a critical alternative dispute resolution resource.
- Knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues, and proven track record to positively impact business results.
Management Analyst 1: Equivalent to a Bachelor's degree from an accredited college or university in a relative field.
Management Analyst 2: Bachelor's degree in Human Resources, Alternative Dispute Resolution, Organizational Communications, Labor Relations, Public Administration, Social Work, Behavioral Science or a closely related field.
An equivalent combination of relevant high-level or complex professional experience may substitute for the education requirement on a year for year basis.
Management Analyst 1: Some recent professional related experience, or one year related responsible paraprofessional experience.