City-State, LLC is currently recruiting for a Information Management Project Specialist-#339343 for MSA in Richland, WA to support the Hanford Site.
Title: Information Management Project Specialist
Provide support to the Information Management – Business Office (IMBO) Management team and staff on an ongoing basis.
This position requires an analytical mindset, accuracy, attention to detail and creative problem solving abilities. This individual will be responsible for ensuring the accurate application and management of the MSA Information Management processes and customer service requirements related to Information Technology (IT) business at the Hanford Site. This candidate will be working with the IMBO team leveraging proven industry standards and/or best practices to assist in the accurate delivery of IT and Business related services.
DESCRIPTION OF WORK – SPECIFIC
The Project Specialist will report to the Information Management Business Office Manager and provide support, coordination, tracking and processing of various service requests and related business administration for Site Forms and Print Reproduction services on the Hanford Site. This position will be responsible to ensure accurate information and status are provided in various IT business systems; ensure successful delivery of customer requests on assigned tasks, and follow up to make sure all customer deliverables are reached within any identified time/resource/planning constraints. The project specialist will require a working knowledge of tools and processes required by the role, will receive on the job training for specific applications and systems required for performing work scope, and must be able to handle moderately complex assignments as a capable performer.
Specific technical job duties include:
Site Forms Support includes:
Design/revise Word and/or Adobe form types in a timely manner per MSA procedures and DOE standards and process approved forms to electronic files and web based systems
Maintain database with entries for new/changed/cancelled forms and other revised screen data.
Create, provide metadata, and maintain Site Forms record material in Site records repository - Integrated Document Repository System (IDMS)
Process new designs or revisions for design and implementation on the network.
Provide graphics and form specifications to other organizations when requested
Create form matrix each month, as necessary
Maintain and update design instructions for both Adobe and Word forms, and the database
Conduct annual automated Forms Audit; and retire canceled forms following processes including associated records management actions.
Reproduction/Print Services Support includes:
Prepare print orders and review requests for accuracy; and stage incoming/outgoing jobs for Site courier services
Scan documentation into IDMS
Close out tickets in web based ticketing system and other data repositories (i.e., Microsoft Access)
Understands and comply with the expectations in the job-specific performance goals
Follow all MSA policies, procedures and guidelines
Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System (ISMS).
General Support/Tasks include:
Proficiently use Microsoft Office applications including Microsoft Office software such as Outlook, Word, Excel and Access.
Establish and maintain department and/or project files via hardcopy and electronically
Operate various office machines used in department such as personal computer, convenience copiers, scanners, etc.
Customer service including answering telephone and assisting with customer requests; and excellent follow up with customers and vendors; including face-to-face meetings
Work with a variety of customers and coworkers while managing multiple assignments on a regular basis; including under time constrained due dates
Monitor service area mailbox accounts; and use web based ticketing system(s) for monitoring and tracking customer requests
Assist with reports from various data tracking systems
Create electronic, hardcopy and automated forms design using MSA’s site forms application
Support various tasks and resource back-up activities in the IMBO as identified/needed.
High school diploma with 3-5+ years’ experience supporting multiple team members with business related tasks and direction
Customer service experience with excellent phone and personal interaction skills
Requires intermediate computer skills using a variety of system platforms with keyboarding/data entry accuracy critical
Must have ability to communicate well (spelling, writing and verbal), ability to work with minimal supervision, analytical and problem resolution skills. This may involve going to alternate sources for additional information and guidance
3+ years’ experience with intermediate/advanced skills in Microsoft Word creating templates, formatting documents and using Word tools proficiently
General understanding of creating reports from data in Microsoft Excel and Access and knowledgeable in Microsoft Office 2016; experience managing multiple mailboxes in Microsoft Outlook
Basic math, excellent English/grammar/punctuation, and well-organized with ability to manage fluctuating workloads with multiple tasks on a regular basis
AA Degree with 5+ years’ experience supporting multiple team members with business related tasks and direction
Knowledgeable in Microsoft Office 365, including Word, Excel, Access and PowerPoint with excellent English/grammar/punctuation
Experience working with a variety of customers and coworkers in high pressure situations using tact and diplomacy while giving outstanding customer service; Must be able to multi-task
Hanford site experience
Experience in forms design
Work Location / Potential Access Requirements: Primary work location will be at 2261 Stevens Drive, Richland, WA.
Site Access and Work Hours
Hanford personnel at the Hanford Site work a standard 4/10 schedule. The standard work week consist of ten (10) hours of work between 6:00 a.m. and 4:30 p.m. with one-half hour designated as an unpaid period for lunch, Monday through Thursday.
Work performed outside normal operating hours shall be coordinated and/or approved through the BTR and/or the Contract Specialist prior to performing the work.
Additionally, CSL is an experienced, safe, compliant, and connected materials waste management and transportation subcontractor. CSL maintains a focus on environmental compliance, safety, radioactive and hazardous materials waste logistics, transportation, and disposal management.