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Property Manager

City Club Apartments Southgate, MI
  • Expired: 15 days ago. Applications are no longer accepted.
POSITION OVERVIEW

The Property Manager reports to the Area Director.  This position’s primary responsibility is to oversee the daily operations of the apartment community by preserving the property, increasing resident satisfaction, enhancing the property’s value and leading a highly-engaged team.  The Property Manager is flexible in addressing and targeting needs that range from marketing to facilities management, to financial reporting to owner relations.

 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
  • Demonstrates critical-thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.
  • Collaborates with the company’s corporate teams to identify and address needed capital improvements, acquires three comparable bids for each budgeted project, and ensures completion of the capital improvement in the month for which it is budgeted.
  • Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs. Achieves 4.0 or greater Resident SatisFacts score and achieves a 60% renewal closing ratio.
  • Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts two Club Huddles per day and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.
  • Demonstrates sound financial acumen by adhering to budgets and accurately prepares monthly Owner Report package, directs the monthly collection efforts by closing delinquency at 0.25% of GPR, demonstrates expense management through proper use of Purchase Orders, invoice management, Expense Approval Forms (EAF), and vendor negotiations per policy.
  • Partners with the Chief Engineer to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors. Ensures three bid process is followed and project contract terms are met.
  • Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted and deposited; maintains resident files and accuracy of administrative paperwork.
  • Utilizes marketing strategies to secure prospective residents, observes and coaches Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic sources, prospect tours, conversion ratios, current media plan, and marketing data for up-to-date and accurate information. Makes recommendations based on competition and community needs to maintain budgeted occupancy.
  • Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service related needs to maintenance before apartments are shown. Verifies all common areas of buildings are prepared for tours and meets resident expectations. 
  • Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
  • Maintains consistent and timely attendance, sets an example for their team in punctuality. Oversees attendance concerns of any team members and monitoring punches in payroll processing system.
  • Performs other job-related duties as assigned by the Area Director or company.

 

REQUIREMENTS
  • High School diploma and some college required; Associate’s or Bachelor’s degree preferred; or equivalent work experience.
  • Minimum of five (5) to ten (10) years progressive experience in Property Management, Hospitality, or related industries.
  • Minimum of three (3) years of experience in leading a team.
  • Previous experience in an upscale apartment community, hotel or retail environment.
  • Previous user experience with MRI or property software.

 

 

SKILL AND ABILITIES

  • Ability to work a flexible schedule; any day of the week, including being “on-call”.
  • Ability to write and communicate professionally in English.
  • Ability to apply critical thinking and sound decision-making.
  • Ability to resolve residents’ concerns while maintaining a friendly and professional demeanor.
  • Ability to demonstrate project management skills to ensure tasks are completed on schedule.
  • Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
  • Ability to demonstrate teamwork by assisting co-workers and direct reports.
  • Ability to provide coaching to direct reports to develop their knowledge and skillset.
  • Ability to effectively convey ideas and influence the opinions of others.
  • Ability to demonstrate computer literacy using Microsoft Office software.

 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is continually required to:

  • Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
  • Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
  • Occasionally lift and/or move up to 25 pounds.

 

 

City Club Apartment is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, City Club Apartments will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Property Manager position at any time

POSITION OVERVIEW

The Property Manager reports to the Area Director.  This position’s primary responsibility is to oversee the daily operations of the apartment community by preserving the property, increasing resident satisfaction, enhancing the property’s value and leading a highly-engaged team.  The Property Manager is flexible in addressing and targeting needs that range from marketing to facilities management, to financial reporting to owner relations.

 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
  • Demonstrates critical-thinking by understanding the needs of the residents, employees and owner; and ensures decision-making is in the best interest of all stakeholders.
  • Collaborates with the company’s corporate teams to identify and address needed capital improvements, acquires three comparable bids for each budgeted project, and ensures completion of the capital improvement in the month for which it is budgeted.
  • Prioritizes the importance of resident satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions and leading resident retention programs. Achieves 4.0 or greater Resident SatisFacts score and achieves a 60% renewal closing ratio.
  • Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts two Club Huddles per day and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.
  • Demonstrates sound financial acumen by adhering to budgets and accurately prepares monthly Owner Report package, directs the monthly collection efforts by closing delinquency at 0.25% of GPR, demonstrates expense management through proper use of Purchase Orders, invoice management, Expense Approval Forms (EAF), and vendor negotiations per policy.
  • Partners with the Chief Engineer to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors. Ensures three bid process is followed and project contract terms are met.
  • Maintains accurate records of community transactions such as, rent rolls, delinquency reports and move in/outs; confirms all rents and late fees, check charges are collected, posted and deposited; maintains resident files and accuracy of administrative paperwork.
  • Utilizes marketing strategies to secure prospective residents, observes and coaches Sales team on effective leasing techniques, educates Sale team about market competition, monitors traffic sources, prospect tours, conversion ratios, current media plan, and marketing data for up-to-date and accurate information. Makes recommendations based on competition and community needs to maintain budgeted occupancy.
  • Assures quality and quantity of market ready apartments, personally confirms models and market ready apartments, and communicates service related needs to maintenance before apartments are shown. Verifies all common areas of buildings are prepared for tours and meets resident expectations. 
  • Adheres to established policies related to the Fair Housing Act; compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
  • Maintains consistent and timely attendance, sets an example for their team in punctuality. Oversees attendance concerns of any team members and monitoring punches in payroll processing system.
  • Performs other job-related duties as assigned by the Area Director or company.

 

REQUIREMENTS
  • High School diploma and some college required; Associate’s or Bachelor’s degree preferred; or equivalent work experience.
  • Minimum of five (5) to ten (10) years progressive experience in Property Management, Hospitality, or related industries.
  • Minimum of three (3) years of experience in leading a team.
  • Previous experience in an upscale apartment community, hotel or retail environment.
  • Previous user experience with MRI or property software.

 

 

SKILL AND ABILITIES

  • Ability to work a flexible schedule; any day of the week, including being “on-call”.
  • Ability to write and communicate professionally in English.
  • Ability to apply critical thinking and sound decision-making.
  • Ability to resolve residents’ concerns while maintaining a friendly and professional demeanor.
  • Ability to demonstrate project management skills to ensure tasks are completed on schedule.
  • Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
  • Ability to demonstrate teamwork by assisting co-workers and direct reports.
  • Ability to provide coaching to direct reports to develop their knowledge and skillset.
  • Ability to effectively convey ideas and influence the opinions of others.
  • Ability to demonstrate computer literacy using Microsoft Office software.

 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is continually required to:

  • Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
  • Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
  • Occasionally lift and/or move up to 25 pounds.

 

 

City Club Apartment is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, City Club Apartments will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Property Manager position at any time

City Club Apartments

Address

Southgate, MI
48195 USA