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Customer Service Representative/Data Entry Specialist

Citizens Independent Bank Saint Louis Park, MN
  • Expired: 8 days ago. Applications are no longer accepted.

Customer Service Representative – Data Entry Specialist

The Data Entry Specialist must have excellent Customer Service skills. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The position requires a self-starter with the ability to exercise independent judgment. The specialist will have a keen eye and strong attention-to-detail while entering and maintaining data. They must have the ability to be tactful when pointing out errors on maintenance documentation, and follow through to ensure the errors are resolved. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The Data Entry Specialist is the subject matter expert on all data entry of customer and account information. They will need to think critically and understand the variety of work that is presented to them. They will need the ability to solve problems in a quick an efficient manner.

Customer Service Department Day-to-Day Responsibilities

  • Provide Customer Service over the phone and in person

  • Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes

  • Order checks, deposit tickets, and endorsement stamps

  • Refer products to customers in order to meet referral goal for the year

  • Process stop payment requests

  • Process over the phone and in person requests for transfers, loan, and credit card payments

  • Assist customers in troubleshooting Telebank and Online Services

  • Complete research requests and various projects as needed

Data Entry Specialist Primary Responsibilities

  • Customer input and maintenance

  • Account input and maintenance

  • Safe Deposit Box maintenance

  • Cash Sweep maintenance and retention

  • Closed account maintenance and retention

  • Dormant account maintenance and retention

  • Process unposted transactions

  • Review telephone transfers daily

  • Track ATM and Debit Card orders daily

  • Review ATM and Debit Cards daily for closed or dormant accounts

  • Review monthly ATM and Debit Card reports

  • Review Bounce Protection reports for exceptions daily

  • Review Online Banking maintenance daily

Data Entry Specialist Backup Responsibilities

  • Process and balance customer ACH Origination

  • Process incoming and outgoing customer originated ACH returns

  • Process ACH stop payments

  • Process ACH Notification of Change

  • Process Reg E ACH disputes (WSUD)

  • Process federal and commercial reclamation requests

  • Review ACH daily for return thresholds

  • Report ACH Rules Violations

  • Review Same Day ACH reports

  • Process EDI requests

  • Internal ACH origination input and maintenance

  • Process and balance all domestic and international wires

  • Process incoming chargeback items

  • Review and retention of stop payment maintenance

  • Process Deluxe commission payments

Minimum Requirements

  • High school graduate or equivalent
  • 1+ years of experience in customer service, banking, and/or consumer lending
  • Proficient in Microsoft Office
  • Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry
  • Ability to work approximately one Saturday morning per month

Benefits 

  • Medical insurance

  • Dental insurance

  • Vision Insurance

  • Long Term Disability

  • Group Life Insurance

  • Short Term Disability

  • Voluntary Life Insurance

  • PTO

  • Paid Holidays

  • 401(k) with company match

 

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Citizens Independent Bank

Address

Saint Louis Park, MN
USA