The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.
The PSCC Analysts will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols. This individual will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.
Primary responsibilities include:
+ Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.
+ Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs).
+ Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines).
+ Dispatching emergency services for life/safety events.
+ Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline).
+ Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker).
+ Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations.
+ Timelines adhered to for event notification (i.e., escalations and courtesy emails).
This role is a third shift Thursday through Monday opportunity with the hours of 11:00pm - 7:30am.
+ Current experience working in a PS Command Center preferred.
+ Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)
+ Ability to handle confidential information appropriately.
+ Proven ability to work independently as well as cooperatively in a team environment.
+ Ability to sit for long periods of time, with lunch/break time directed by office activity.
+ Experience maintaining professionalism during peak volumes and stressful situations.
+ Ability to time-management assigned projects, set priorities and exercise good independent judgment.
+ Strong verbal and written communication skills.
+ Extensive keyboarding or touch-typing experience where speed and accuracy are preferred.
+ Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston).
+ Flexible to work any shift during times of critical staffing and emergency events.
Education, Certifications and/or Other Professional Credentials:
+ High School Diploma
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Thursday through Monday
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.