As the Loan Servicing Senior Manager, you will be responsible for developing, recommending and implementing business plans, operational policies, procedures and systems which support the division's long-term, strategic objectives as well as ensuring that staff are in compliance with these and other business policies. You will conduct problem solving and oversee the most complex and business critical projects with little or no direction. You will also be responsible for identifying, sizing and executing against strategic objectives that are critical to improving cost, efficiency or customer experience improvements.
+ 40%- Manage day-to-day operational execution, and contribute to strategic planning within area of expertise. Ensure that all process and procedures are executed completely, timely and accurately within your area of business and that processes are completed within requested timeframes. Leverage available data on productivity and quality to ensure that appropriate corrective actions and improvement initiatives are executed to improve results.
+ 15%- Responsible for all elements of risk management and how it impacts your daily responsibilities. Understand and comply with regulatory requirements that impact your work including state and federal laws. Complete required Regulatory and HR compliance training each quarter by established deadlines as well as ensure all team requirements are met at 100%. Escalate any risk issues to management timely.
+ 15%- Ensure that colleague development activities are defined and executed. This would include providing performance feedback and leveraging management information to identify performance opportunities. Develop colleagues for further career progression and provide stretch opportunities through special projects and initiatives.
+ 15%- Manage high-level business strategy, coordinating business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy. Provides support on process re engineering, information management, technical implementation and business strategy.
+ 15%- Supports senior management in their efforts to grow the business and are accountable for the communication of strategic business decisions.
+ Experience in managing a team and providing colleague feedback
+ Process assessment and improvement skills
+ Experience in managing multiple priorities
+ Risk Management and Change delivery experience
+ 5-7 years Financial Industry experience
+ 5-7 years Operations experience
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday to Friday, 8-5
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.