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Asst. VP, Senior Trainer, Retail Branch and Mortgage

Citigroup Inc Long Island City, NY
  • Posted: July 11, 2019
  • Full-Time
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Citi Learning and Development works to drive business performance by connecting employees with relevant and innovative learning experiences when and where they need them. This role delivers training based on principles of adult learning using a variety of instructional methods and media appropriate for the proposed learning objectives to predominately exempt populations including advanced level workshops.
  • Delivers product, technical, systems, sales, behavioral and skill-based training in a classroom or virtual environment.
  • Delivers nationally developed curricula in a consistent manner.
  • Partners within Citi Learning North America Consumer to deliver customized learning events.
  • Manages the learning environment to ensure desired outcomes are achieved including the transfer of learning.
  • Displays solid knowledge of course content and materials.
  • Uses Citi Learning North America Consumer assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team.
  • Collaborates with managers to create individualized coaching plans that ensure new hire and incumbent success.
  • Collaborates with key stakeholders to ensure new hire onboarding success.
  • Facilitates coaching, communication and leadership workshops for exempt population.
  • Bachelor degree or equivalent experience
  • Minimum of 3 - 5 years previous experience in training delivery- Preferred
  • Previous management experience preferred
  • Flexible with schedule (days/nights/ability to travel up to 50%)
  • Strong leadership, consultative, negotiation, collaboration, interpersonal and communication skills, with the ability to effectively lead groups and individuals
  • Advanced problem solving skills
  • Experience with Microsoft Office applications and virtual learning technology
  • Skilled in performance support methodologies
  • Exceptional coaching, group presentation and facilitation skills
  • Professional demeanor, detail oriented, and able to interact in various business situations with all levels of the organization
             Able to organize and prioritize workload
             Strong business acumen

Citigroup Inc


Long Island City, NY

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