+ **Primary Location:** United States,Texas,Irving
+ **Education:** Bachelor's Degree
+ **Job Function:** Technology
+ **Schedule:** Full-time
+ **Shift:** Day Job
+ **Employee Status:** Regular
+ **Travel Time:** Yes, 10 % of the Time
+ **Job ID:** 18079133
**_Challenge yourself to work with the best in your field_**
Citi, the leading global financial services company, does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services. Our Operations and Technology business is a global leader in technology with a presence in many countries dating back more than 100 years. Citi enables clients (internally and externally) to achieve their strategic financial objectives by providing them with cutting-edge technologies.
Provide expert level troubleshooting and resolution of virtual desktop incidents.
Provide expert knowledge of server based computing and virtual infrastructure and serve as subject matter expert to the company on those topics.
Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.
Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions.
Work with project teams and developers to ensure those teams understand compatibility with thin client and server based computing architecture and requirements.
Identify and proactively resolve issues that could impact system performance, reliability, and usability.
Persuade and influence others through strong and comprehensive communication and diplomacy skills.
Create and contribute to processes for missing or new solutions that are implemented due to gaps.
Write Run Books/Knowledge Base articles for lower level teams and conduct effective training sessions
The Technical Lead performs a wide range of duties including some or all of the following:
o Provides technical direction for the development, design, and systems integration for client engagement, from definition phase through to implementation.
o Applies significant knowledge to improve service for automation and implement effective solutions
The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explains what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Strong verbal and written communication
Learn and able to adapt to changing environment. Willing to learn and have a can do attitude.
Ability to perform complex and varied assignments in support of the team's scope of work.
Analytical thinking and experience with data analysis tools and methodologies.
Planning, multi-tasking, and prioritization skills.
Team-oriented and collegial approach to addressing challenges.
Strong people, process, and business focus.
Although being part of a team, you will be expected to work un-supervised on occasion and manage your workload effectively.
Strong communication skills
Good interpersonal and teamwork skills
The individual needs to have a good understanding of the dynamics of a busy and demanding support environment. Minimum of 3 years of experience in a Virtual Workspace operational environment, Project Technical Leadership, Integrations and complex troubleshooting skills. Minimum of 1 year experience in Process Automation (scripting, powershell, etc.). Any knowledge in Robotics Process Automation is a plus. Must be able to deal with all levels of individuals in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks.
Skills: (Technology Preferred)
Expert hands on scripting experience with PowerShell, VB script, .Net & PowerCli
Experience with VMware product APIs, VMware Horizon suite, AWS, Dockers and Windows 7/10 enterprise environments
Active Directory (AD) management (GPO, ADUC)
AppSense Environment Manager (for policy management)
Citrix XenDesktop will be a plus
Application and configuration deployment software (SCCM, HP Radia)
Monitoring implementation (SCOM, VROps, Systrack etc.)
Scripting Automation (PowerShell, Power CLI, VBS etc.)
Familiar with Desktop Application Support
Proficiency in MS Office (Access, Outlook, Excel) including macros creation
Experience with automation technologies (Blue Prism, Automation Anywhere, Work Fusion, or other automation technologies)
IT Support based qualifications / training
VCP Certified (6.0)
The Individual must be able to constantly prioritise his / her workload to adjust to the high demands of the Banking technology environment. Planning and documentation skills will be essential in implementing any changes in process etc.
Self-motivation, Commitment and excellent people skills will also be required in this role.
This position is local to Irving TX.
Please ensure you attach an up-to-date CV, detailing how you meet the essential criteria for this role. Exceptional candidates who do not meet all of these criteria may be considered for the role provided they have the necessary skills and experience. Potential is important.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.