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Customer Experience Representative (Part-Time)

Citadel Frederal Credit Union Phoenixville, PA
  • Posted: over a month ago
  • Other

Function

Citadel's Customer Experience Representatives are on the front line in our retail offices and are relied upon to welcome each and every customer with a smile! As a Customer Experience Representative, you will work one-on-one with our customers to determine the nature of their office visit and provide information on our products and services that meet their needs. Operationally, the Customer Experience Representative drives efficiency by appropriately directing office traffic throughout the day.

Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, (Accuracy, Value, Respect, Convenience and Security), the incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.

Duties and Responsibilities
• Demonstrate Citadel Class Service Principles of Accuracy, Convenience, Respect, Security and Value.
• Greets customers as they enter the office; determine their need(s) and personally assist or direct them to the appropriate area or individual
• Educate members on use of Citadel’ convenient digital products including online and mobile banking, remote deposit, debit and credit card options.
• Actively listen for opportunities to expand and deliver great services to our customers and potential customers
• Assist customers with Citadel’s Express Banking terminals
• Assist customers with by fulfilling instant issue debit card requests
• Maintain lobby tracker for customer office visits
• Assists with beginning and end of the day office operational duties
• Perform other duties as assigned

Requirements
• At least 6 months of customer service experience in a retail or face-to-face environment
• High School Diploma or equivalency
• Availability to work approximately 20-24 hours per week. We have shifts available between 8am to 5:30pm Monday through Thursday, 8am to 7:30pm on Fridays, and mandatory Saturdays 8:30am to 2:30pm.

Citadel Frederal Credit Union

Why Work Here?

Citadel is proud to offer flexible hours, competitive pay, and various benefits along with growth opportunities.

For more than 80 years, Citadel has steadily grown and offered stability to our customers, community, and employees. Today, Citadel provides banking, investments, and insurance services to more than 200,000 customers. As we continue to expand, we remain committed to providing the very best value to our customers. At over $3 billion in assets, we are one of the Greater Philadelphia area’s largest locally owned financial institutions, proudly serving residents of Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties. In 2018, Citadel was ranked number one among all credit unions in Pennsylvania for providing value to our customers by Callahan & Associates, and was named one of the best performing credit unions in the nation by SNL Financial. To learn more, visit CitadelBanking.com.

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