If you’re tired of being another cog in the wheel and want your ideas for change valued, Cirrus Partners is looking for a motivated Level I help desk support specialist. We are looking for people passionate about what they do, people who take initiative and have excellent communication skills to join our energetic and dynamic team. This applicant will have opportunities to grow into higher level positions.
This candidate for our Technical Support Specialist is a motivated, detail orientation individual willing to take initiative, with the capability of taking ownership of projects and resolving technical issues by leveraging established processes. This Specialist will ensure all newly discovered technical issues are thoroughly documented for our technical team and client knowledge base. Candidate’s position will evolve into user training, project management and systems administration as experience within our organization progresses. Candidate must be living in the Madison, WI area or willing to locate to Madison.
Required Skills and Experience
Honesty and integrity above all else. References will be required
Provide technical remote/phone/onsite support for employees of corporate customers
Experience or knowledge in both macOS and iOS deployment and troubleshooting
Basic knowledge of Windows operating systems
Ability to properly diagnose problems and implement solutions, initiate vendor support contact when necessary and research specific client issues as they arise
Timely and effective client follow through with attention to detail is critical, including the ability to handle multiple projects at the same time
Proven competence in task management, documentation creation and the ability to contribute to an open, collaborative environment
Excellent analytical skills, attention to detail and consistent follow through ensuring proper issue resolution
Strong organizational and time management skills
Ability to work independently and efficiently exercising good judgement and initiative while under deadlines
Excellent English language verbal and written communication skills. This position requires consistently clear and accurate communication.
Reliable transportation for travel within the upper Midwest is required
Bachelor's degree in computer science or 3 years experience in IT support, systems/network deployment with a solid understanding of the use of technology within business environments.
Experienced in Windows operating systems and Microsoft-related software.
Experience with Zendesk or other help desk systems.
Experience troubleshooting Adobe Creative Cloud and Microsoft Office 365.
Who You Are
You’re not comfortable unless you’re at the top of your game. When you’re not at work, you’re tinkering with new technologies or catching up on ideas from industry leaders.
You are hands-on and rise to the challenge of producing quality work with constraints imposed by the tyranny of time.
You are able to work in a fast-paced environment. We’re always looking for new ways to improve, being able to work at a fast pace will help ensure you enjoy the tasks at hand will ensuring project deadlines are met.
You play well with others. You are solution-oriented and know that it takes good communication and collaboration across an organization to be successful.
You identify tasks that require automation, and you automate them. It’s in your blood. It’s what you do.
As a team player, you understand the critical need for producing thorough documentation.
You’re a natural at simplifying complicated technical matters when discussing with less technically savvy colleagues, partners and clients. You know not everyone is a tech guru like you, and that’s okay.
You have mad organizational skills and a keen eye for the details. These skills will come in handy.
You have amazing problem-solving skills; coming up with creative out-of-the-box solutions is also in your bag of tricks.
You believe feedback is a gift. You welcome constructive criticism because you continually want to improve. You own and learn from your mistakes.
You have proven professional written and verbal communication and interpersonal skills.
You have the ability to produce quality work within tight deadlines. We’re growing fast, so being able to keep up with our growth and being comfortable with change is a must.
You exhibit objectivity and openness to others’ views. You are the model for collaboration.
Physical Demands and Working Conditions
Work from home and on-site at client’s offices.
Requires flexibility, including availability to work outside a Monday - Friday 8:00 - 5:00 pm schedule as needed
Who We Are
Located in Madison, WI, one of the leading tech markets in the country, Cirrus Partners is an outsourced managed IT services provider in business since 2005. We're a small, quickly growing, quality focused organization with dedicated, full-time employees who enjoy contributing to the success of a dynamic, client focused organization. As a leading managed IT services firm specializing in the Apple ecosystem. we’ve committed to providing our employees with continuing education opportunities, a full range of benefits and a healthy work/life balance.
Our compensation package includes a competitive salary, medical and dental insurance reimbursement, 401(k) retirement plan with 3% match, yearly performance bonuses, paid vacation, sick time and holiday pay, generous personal time off as project schedules allow plus paid certification training and exams.
Please reply with your resume and cover letter in PDF format describing why you're applying for this position.
Cirrus Partners, Inc. Is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply!
E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
For search purposes, similar job titles: Help Desk Specialist, Computer Help Desk Representative, Help Desk Coordinator, Computer Help Desk Operator, Help Desk Administrator, Help Desk Associate, Help Desk Consultant, IT Specialist, Information Technology Specialist, IT Technical Support Specialist