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Customer Service Representative - Cirrus Direct

Cirrus Aircraft Duluth, MN
  • Posted: October 29, 2019
  • Full-Time

Description
Cirrus Aircraft's Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) - the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot's license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Duties and Responsibilities/Essential Functions
+ Enter sales orders, expedite fulfillment, and communicate status to customers
+ Outbound sales calls to service centers that may focus on current specials, packages, or promotions
+ Look for sales opportunities to present additional product offerings
+ Liaison between external customers (aircraft owners, service centers, etc.) and internal customers (Purchasing, Inventory Control, Manufacturing, etc.)
+ This role may specialize in a singular function such as aftermarket part orders, however, cross-functional capacity, support, and knowledge is an essential aspect of the position
+ Aftermarket part expertise on current and legacy aircraft
+ Look for opportunities in continuous improvement in process and efficiencies to better support our Cirrus Direct program
+ Will be required to perform other duties as requested, directed or assigned
+ Avante ERP order fulfillment functional use
+ Salesforce Customer Relationship Management (CRM) use for email and call logging

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
+ Post-secondary degree, 2-4 years related experience and/or training, or equivalent combination of education, certifications and experience
+ Customer service & support, and/or parts sales/experience
+ Ability to demonstrate sound judgement and effective communication skills (written and verbal).
+ Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
+ Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
+ Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
+ Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
+ Decision Quality: Makes good and timely decisions that keep the organization moving forward
+ Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This opportunity is located in Duluth, Minnesota. As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted "Best Town" by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named "Best Overall Large Company to Work for in the Northland" and "Best Workplace Culture" by the Duluth News Tribune
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Cirrus Aircraft

Address

Duluth, MN
55805 USA

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