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Hospital Liason

Circles
New York, NY
  • Expired: August 26, 2022. Applications are no longer accepted.

The Guest Services Representative role will offer white glove customer service while also displaying an enthusiastic and professional personality. This position will serve the needs of patients and families of our healthcare client based in Queens, NY (New York). In this role, you will assist identified patients, family members and caregivers that are admitted to a specific unit within the hospital.

You will provide assistance via face-to-face interactions, over the phone, email, and other forms of communication, providing prompt, courteous and customer-oriented service. You will make recommendations and offer suggestions, as well as fulfill patient and family requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and the ability to work a flexible schedule, which can include some weekends and nights. If it preferred if the candidate read, writes, and speaks fluent English and Mandarin, but not mandatory.

Requirements

  • Preference for candidates that read, write, and speak fluent English and Mandarin (but not mandatory)
  • HS Diploma required; Bachelor's degree preferred
  • 3+ years of customer service experience, preferably in a hospitality setting; experience in healthcare is also strongly preferred
  • Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word, Internet searching and typing.
  • Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment.
  • Sensitive to ethnically diverse patients and understanding diverse cultural norms
  • Ability to work independently and be resourceful


Benefits

  • Medical, dental, vision Insurance starting the first day of the month after hire
  • Long term and short term disability insurance paid for by Circles
  • 401k with match
  • Life insurance paid for by Circles
  • Generous PTO policy
  • Paid holidays
  • Access to discount programs
  • 30 day paid sabbatical

Rate of pay for this position is $21 to $23 per hour, commiserate with experience.

Circles

Address

New York, NY
10001 USA

Industry

Tourism

View all jobs at Circles