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Client Service Representative

Ciox Health Anchorage, AK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Position is located at Alaska Regional Medical Center


This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations

Qualifications and Skills: 

·         A High School Diploma or GED is required.  

·         Must be able to communicate effectively in the English language.  

·         Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.  

·         Proven customer service experience and/or training.  

·         Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel  

·         Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.  

·         Ability to read and comprehend simple, healthcare terminology  

·         Effective verbal and written communication skills.  

·         Effective organizational skills a must  

·         Ability to use fax, copier, microfilm machine, and multi-line phone system and other required work tools 



Company Description
We are the single largest access point for meaningful health information in the country. We are embedded in more provider sites across the country — the majority of the U.S. delivery system — as their release of information partner. In addition, we connect numerous provider sites through our field technicians and technology platform for record retrieval. This makes us uniquely positioned to help break down interoperability barriers and bring access to health information to all those who need it — regardless of location, EMR, or health system affiliation.

Ciox Health


2801 Debarr RD
Anchorage, AK
99508 USA