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Client Service Representative I - Medical Records

Ciox Health Grand Rapids, MI
  • Expired: over a month ago. Applications are no longer accepted.

CIOX Health is committed to improving the reporting, exchanging, and management of health information. CIOX Health is currently seeking qualified professionals for a CSR1 with medical records and/or customer service experience to process medical records requests at a local facility.We are currently seeking a motivated, knowledgeable individual preferably with experience in release of information and HIPAA compliance.

Duties and responsibilities

· Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

· Date stamps all requests and highlights pertinent data to facilitate processing.

· Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

· Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits the medical record to processing operations.

· Performs quality checks on all work to assure the accuracy of the release, confidentiality, and proper invoicing.

· Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.

· Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer requests and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

· Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

Qualifications

· A High School Diploma or GED is required.

· Must be able to communicate effectively in the English language.

· Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.

· Proven customer service experience and/or training.

· Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel

Job Type: Full-time

Ciox Health

Why Work Here?

Ciox Health is on a mission to simplify the exchange of medical information.

We are the single largest access point for meaningful health information in the country. We are embedded in more provider sites across the country — the majority of the U.S. delivery system — as their release of information partner. In addition, we connect numerous provider sites through our field technicians and technology platform for record retrieval. This makes us uniquely positioned to help break down interoperability barriers and bring access to health information to all those who need it — regardless of location, EMR, or health system affiliation.

Address

Grand Rapids, MI
USA

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