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Call Center Manager

Ciocca Dealerships
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Ciocca Dealerships is one of the premier employee satisfaction companies in Pennsylvania and New Jersey. We currently employ over 1,200 professional individuals within our organization and about to expand. We offer a career path with on-the-job training along with a great compensation package and paid vacation. We are looking for those with a high level of drive to be successful!

The ALL-NEW Ciocca Subaru of Philadelphia is looking to add a Call Center Manager to our team!

The Call Center Manager will have overall responsibility of customer lead management and service appointment setting processes. They will also implement and organize outbound call campaigns designed to generate business at the dealership.

Responsibilities include but are not limited:

  • Ensure customer leads from the dealership's CRM are acted upon promptly and effectively to ensure the customers are handled in an appropriate manor
  • Answer all overflow calls and fill in for business development representatives when needed
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve telephone handling and other procedures
  • Develop and maintain the departments daily, weekly, and monthly goals
  • Create a fun atmosphere that creates desire for employees to come to work by displaying consistent enthusiasm and positivity, while still creating a sense of urgency towards goals
  • Conduct weekly meetings with business development representatives, team leads and management
  • Oversee of department scheduling

Qualifications include but are not limited to:

  • At least 2 years of related management experience required
  • Strong communication skills to handle customers, employees, and vendors
  • Ability to handle any escalated customer concerns

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & Paid Time Off
  • Short- and Long- Term Disability
  • FSA and HSA Plans
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Program

With 25+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

Ciocca Dealerships


Philadelphia, PA



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