BDC Manager

Ciocca Dealerships

Allentown, PA

Expired: July 13, 2023 Applications are no longer accepted.

Full-Time

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Dealerships Central BDC is seeking an experienced Sales BDC Manager to join our team. The Sales BDC Manager will have overall responsibility of customer lead management and internet/phone sales processes. They will also implement and organize outbound call campaigns designed to generate sales and service business at the dealership.

Why choose Ciocca Dealerships?

41 dealerships, 25 brands and 10 collision centers throughout PA/NJ (& growing!)

World class, paid training
A values-driven culture built on integrity, professionalism, excellence, and teamwork
Service & parts discounts
Employee engagement events
Volunteer and community service opportunities
401(k) Retirement Plan (with employer match)
Employee Referral Bonus Program
Paid Holidays & Paid Time Off
Employee Assistance Program
Medical, Dental, Vision, FSA, HSA plans
Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

Ensures customer leads from the Dealership's lead management tool, phone calls from websites and online inventory listings are acted upon to ensure the customer is handled in the appropriate manner.
Monitors and coaches the Internet Sales Coordinators to reach department goals and consistently improve performance.
Ensures dealership's website address is prominently displayed as appropriate and works with website vendor(s) to maintain appropriate website content.
Maintains on-going contact with our customer database in Vin Solutions to capture new and repeat business.
Develops or employs in-depth knowledge of dealership products and services.
Provides feedback to management on the Dealership's internet sales activity.
Helps to develop sales and marketing programs for the Dealership for the internet customer.
Performs other duties as assigned.

Qualifications include but are not limited to:

At least 2 years of related management experience required, BDC department experience preferred
Strong communication skills to handle customers, employees, and vendors
Ability to handle any escalated customer concerns

With 41+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

CIOCR123