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BDC Manager
Ciocca Dealerships Allentown, PA

BDC Manager

Ciocca Dealerships
Allentown, PA
Expired: July 13, 2023 Applications are no longer accepted.
  • Full-Time

Ciocca Dealerships Central BDC is seeking an experienced Sales BDC Manager to join our team. The Sales BDC Manager will have overall responsibility of customer lead management and internet/phone sales processes. They will also implement and organize outbound call campaigns designed to generate sales and service business at the dealership.

Why choose Ciocca Dealerships?
  • 41 dealerships, 25 brands and 10 collision centers throughout PA/NJ (& growing!)
  • World class, paid training
  • A values-driven culture built on integrity, professionalism, excellence, and teamwork
  • Service & parts discounts
  • Employee engagement events
  • Volunteer and community service opportunities
  • 401(k) Retirement Plan (with employer match)
  • Employee Referral Bonus Program
  • Paid Holidays & Paid Time Off
  • Employee Assistance Program
  • Medical, Dental, Vision, FSA, HSA plans
  • Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:
  • Ensures customer leads from the Dealership's lead management tool, phone calls from websites and online inventory listings are acted upon to ensure the customer is handled in the appropriate manner.
  • Monitors and coaches the Internet Sales Coordinators to reach department goals and consistently improve performance.
  • Ensures dealership's website address is prominently displayed as appropriate and works with website vendor(s) to maintain appropriate website content.
  • Maintains on-going contact with our customer database in Vin Solutions to capture new and repeat business.
  • Develops or employs in-depth knowledge of dealership products and services.
  • Provides feedback to management on the Dealership's internet sales activity.
  • Helps to develop sales and marketing programs for the Dealership for the internet customer.
  • Performs other duties as assigned.

Qualifications include but are not limited to:
  • At least 2 years of related management experience required, BDC department experience preferred
  • Strong communication skills to handle customers, employees, and vendors
  • Ability to handle any escalated customer concerns

With 41+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.



Ciocca Dealerships

Allentown, PA
18103 USA



View All Ciocca Dealerships Jobs

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