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Inside Sales Specialist

Cinter Career Services
Fremont, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Our client (Semiconductor Manufacturing) is seeking a "Sales Support Specialist" in Fremont, CA.

  • Entry Level welcome!

Primary Duty: Inside Sales and Customer Service

  • Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
  • Collaborate with management to develop, plan, prepare and execute strategic deals in complex sales cycles.
  • Develop sales forecasting activities and set appropriate performance goals.
  • Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.
  • Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
  • Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
  • Manage various workstreams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress through monthly/quarterly initiatives to management.
  • Develop forecasts; track and analyze key account metrics.
  • Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.
  • Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.
  • Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.
  • Prepare reports which include collecting, disseminating, and presenting objective data; develop recommendations on the cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.
  • Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers’ instructions.
  • Take the initiative to maintain a currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities.
  • Assist with phone system as a back-up for: answering incoming calls; and paging.
  • Train new inside sales and sales personnel in cross-over job-related duties.
  • Measures of success include new customer acquisition rates, renewal rates, identifying up-selling and cross-selling opportunities, customer satisfaction, and contribution to the overall sales team and business success.
  • Protect the organization’s value by keeping proprietary information confidential.

Sales Support

  • Provide sales and customer service support to new and existing accounts by developing, planning, and organizing a daily work schedule to include: customer contact through various media; response to customer inquiries; opening new customer accounts; creating new records and updating existing ones; maintaining hard copy records; order entry, modification, and invoicing and filing.
  • Provide information to management regarding pricing concerns; account activity; new quoting activity; historical account information; and changes in customer protocol or competitive advantages.

Material Control

  • Schedule shipments to ensure delivery by promised deadlines.
  • Receive orders and assign shipments to appropriate carriers.
  • Monitor inventory via an enterprise resource planning system or similar control system.
  • Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.
  • Resolves delivery problems.
  • Analyze inventory procedures; recommend updates and improvements to the material control director.
  • Performs other related duties as assigned.

Education

  • Bachelor’s Degree or equivalent preferred

Experience

  • Minimum 2-year experience in inside sales and/or customer service in a high-tech company. Capital equipment or wafer tool processing company is a plus.
  • Experience in data entry and spreadsheet preparation.

Requirement

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills with proven negotiation skills.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Advanced knowledge and skills of Microsoft Office Excel.
  • Language skills in Japanese, speaking, reading, and writing.

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Cinter Career Services

Address

Fremont, CA
94539 USA

Industry

Business

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