Regional Technology Specialist

Regional Technology Specialist

The Regional Technology Specialist is responsible for supporting and maintaining the Projection, Sound, AV and IT systems for theaters (including, but not limited to projectors, sound processors and speakers, ISP, network, point of sale equipment, servers, computers, VoIP, digital signage, TVs, monitors and kiosks), working with a team of theater specialists.

The position provides analysis and diagnostics for troubleshooting system/equipment failures, works with Corporate IT to maintain the Technology standards and its established goals, and reviews maintenance activities at the theaters to keep Projection & Sound/IT equipment in good working order.

• Collaborates and receives direction from Corporate IT team to support theater technology infrastructure and ensure IT systems, Networks and Telecom services are following established methodology and quality standards.
• Provides remote, and on-site, subject matter expertise to theater Management team, and Operations management in the diagnosis and resolution of critical hardware and software issues e.g., with projectors and Point of Sale solutions.
• Performs periodic maintenance on cinema projection equipment, digital signage, sound systems, servers, and Point of Sale systems.
• Conducts installation, deployment and upgrade of software, hardware, AV, and network facilities.
• Performs audits of equipment at each theater in the region and provides feedback to theater staff on proper equipment maintenance.
• Provides basic training to theater managers or new technicians to facilitate trouble shooting and maintenance
• Comply with all reports, information, administrative tasks for the department and/or company.
• Other duties assigned by the company as needed

IT Operations Specialist Requirements:

• Minimum 2-3 years’ experience in IT Technical Support, repair/maintenance of Digital projection systems and/or other Audio/Visual systems

• Experience with audio-visual systems
• Proven hardware and software experience, including Microsoft Windows 10 / 11, Office 365, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP’s/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Ability to lift 50 lbs. without assistance
• Ability to safely climb ladders up to 15 feet
• Ability to safely operate and navigate a motorized lift to 35 feet
• Must be available during nights, weekends, and holidays to provide on-call support.
• Field service and equipment repair
• Experienced with audio/video test and calibration equipment and related electronic equipment

• Bachelor of Science in a computer/technology-related field preferred
• 2+ years previous IT experience is a must
• 2+ years of projection experience preferred
• Experience in networking, Windows & Microsoft Office Suite Support, and hardware installation
• Point of Sale software experience preferred
• Certifications: CompTIA A+, Network+ helpful
• Able to travel domestically and regionally up to 80% of time.
• This position requires a valid, state-issued driver’s license and vehicle for use.
• Round-the-clock availability to work a flexible schedule including nights (outside theater operating hours as well), weekends, and holidays
• Spanish language skills a plus
• Ability to lift 50 lbs. without assistance
• Ability to safely climb ladders up to 15 feet
• Ability to safely operate and navigate a motorized lift to 35 feet

1. Effective written and verbal communication skills
2. Detail-oriented and ability to follow established protocols and processes
3. Network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills, knowledge of basic networking principles including wireless
4. Low voltage wiring installation, terminations, equipment rack wiring
5. Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and enjoys a sense of pride in their accomplishments
6. Service-oriented disposition with willingness to go the ‘extra mile’ to connect and coordinate with internal experts and third-party vendors to help with the remediation of the issue for end-user

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.