DEPARTMENT: Division of Patient Services
SUPERVISOR'S TITLE: Clinical Director I, Senior Clinical Director
COLLABORATIVE RELATIONSHIPS: Assistant Vice Presidents, Medical Directors, Business Directors, Directors, Administrative Department Management Representatives (Finance, Legal Services, Materials, Research Administration, Human Resources)
TITLES SUPERVISED: All personnel assigned to specified employee clock numbers, or shift, including supervisors, clinical professionals, technical professionals and administrative support.
TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: Varies
PURPOSE OF POSITION: To provide clinical practice leadership for the operation of specified patient services departments within a Medical Center dedicated to the care of infants, children and adolescents. To direct clinical practice, coordinate patient service delivery, coach and develop staff, and manage the work environment. To serve as a resource for the assigned department (s).
Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Provide project leadership, and/or hands-on support for implementation of operational dashboards that allow the area AVP to monitor progress and insure gains are attained and sustained. Ensure that compliance and readiness plans are current. Work with department leaders of Center for Professional Excellence (CPE) and Accreditation Services to improve staff competency, compliance and documentation. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
The Clinical Manager will provide programmatic leadership of the clinical component in the assigned areas to ensure quality patient care outcomes. The Manager will develop and implement goals, standards, policies, educational programs, procedures and practices in alignment with the strategic plan. Situations that affect daily operations will be monitored and appropriate actions taken. The Clinical Manager will participate in the development, coaching, motivation and evaluation of department personnel. Consistent communication will occur through facilitation of staff meetings, leadership team meetings and/or staff retreats. Interdisciplinary teamwork will be fostered. The employee's understanding of job requirements will be facilitated. Staff competence will be ensured through appropriate training and development. The Manager will consistently maintain positive relationships among all members of the team.
The Clinical Manager will assist in preparation, management, and evaluation of annual fiscal operating and capital equipment budgets for assigned area(s). This will include assisting in management and evaluation of variance reports, identifying areas for cost containment, developing, monitoring and managing productivity measures. The Clinical Manager will maintain accuracy of time reporting, payroll, and department position control. Financial management includes collaboration with Department and Business Directors on area-specific financial initiatives.
The Clinical Manager will foster an environment that promotes a spirit of inquiry and continuous quality improvement. Assigned service areas will be monitored to determine approaches for improvement activities. These activities include designing new processes, collecting, measuring, and disseminating data. Performance over time will be reviewed and reported. Based on evaluation, the process may be redesigned or improved. Quality patient care outcomes will be ensured through policy and guideline development. Quality Improvement initiatives extend beyond the service area, requiring collaboration with other departments in hospital-wide performance improvement initiatives.
The Clinical Manager will monitor unit compliance with all applicable regulatory agencies. This will be accomplished by maintaining environmental and documentation compliance via unit monitoring, rounds and chart reviews. The manager will design, implement and monitor corrective actions as identified by unit tracking.
The Clinical Manager will be competent to support patient care delivery for their area as needed. They will provide charge/shift leadership duties as appropriate for their work area. The clinical manager will act as a liaison with in their area and amongst other departments and services to promote safe, quality patient care.
The Clinical Manager will ensure that shared governance model is the foundation for making decisions effecting professional practice. Included in this will be the Manager's active participation in the work of shared governance councils at the point of care and house-wide. This will be accomplished by both the Clinical Manager's membership on councils and the facilitation of staff participation in shared governance councils and projects. The Clinical Manager will support the growth of staff as leaders by providing guidance and mentoring.
Skills & Competencies
Professional knowledge and clinical ability sufficient to provide evaluation and treatment of complex patients in one or more specialty areas
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Knowledge of regulations, procedures and best practices in field
Demonstrated leadership and management skills
Strong organizational and project management skills to handle projects independently.
Analytical ability sufficient to evaluate data, make judgments and recommendations
Excellent verbal, written and interpersonal communication skills.