It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
**This is NOT a work at home opportunity.** Selected candidate is preferred to work in either one of the following Cigna offices: Hooksett, NH or Bloomfield, CT or Phoenix, AZ
The Eligibility Analyst Sr. Representative for this client facing call team is responsible for providing service for eligibility related issues. Responds to inquiries from clients, third parties and internal/external matrix partners and perform eligibility updates based on type of request. They are also accountable for partnering with internal and external partners to create a positive client experience.
- Receives requests via telephone regarding eligibility related requests.
- Respond and accurately resolve eligibility inquiries from clients, brokers, third party vendors as well as internal and external business partners
- Capacity to retain and utilize information, procedures and resources
- Perform necessary updates in eligibility systems to correct data discrepancies or any type of manual update needed
- Interacts with internal and/or external partners
- Work with Client, Implementation, and Service Partners to resolve eligibility issues
- General knowledge of manual and automated eligibility requirements and procedures
- Product Knowledge
- Strong communication skills
- High school diploma or equivalent required
- Excellent customer service/people skills
- Strong written and oral communication skills
- Strong research and analytical skills
- Ability to actively listen to clients/customers and probe for clarification
- Professional client/customer interaction and facilitation
- Attention to detail
- Proficient working knowledge of Microsoft Office Suite
- Able to accurately read and write English
- Ability to work independently and in a team environment
- Above average computer navigation skills. Must be able to talk and type at thesame time with an emphasis on accuracy of information, including use of multiple applications simultaneously.