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Eligibility Representative / Customer Service Rep Associate - Hooksett, NH, Bloomfield, CT or Pho...

Cigna Denver, CO
  • Expired: November 05, 2019. Applications are no longer accepted.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Eligibility Representative - Eligibility Services Client Call Team

Band 1

**This is NOT a work at home opportunity.

** Selected candidate is preferred to work in either one of the following Cigna offices: Hooksett, NH or Bloomfield, CT or Phoenix, AZ

Role Summary

The Eligibility Analyst Sr. Representative for this client facing call team is responsible for providing service for eligibility related issues. Responds to inquiries from clients, third parties and internal/external matrix partners and perform eligibility updates based on type of request. They are also accountable for partnering with internal and external partners to create a positive client experience.


  • Receives requests via telephone regarding eligibility related requests.
  • Respond and accurately resolve eligibility inquiries from clients, brokers, third party vendors as well as internal and external business partners
  • Capacity to retain and utilize information, procedures and resources
  • Perform necessary updates in eligibility systems to correct data discrepancies or any type of manual update needed
  • Interacts with internal and/or external partners
  • Work with Client, Implementation, and Service Partners to resolve eligibility issues
  • General knowledge of manual and automated eligibility requirements and procedures
  • Product Knowledge
  • Strong communication skills


  • High school diploma or equivalent required
  • Excellent customer service/people skills
  • Strong written and oral communication skills
  • Strong research and analytical skills
  • Ability to actively listen to clients/customers and probe for clarification
  • Professional client/customer interaction and facilitation
  • Attention to detail
  • Proficient working knowledge of Microsoft Office Suite
  • Able to accurately read and write English
  • Ability to work independently and in a team environment
  • Above average computer navigation skills. Must be able to talk and type at thesame time with an emphasis on accuracy of information, including use of multiple applications simultaneously.

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.



Denver, CO