Skip to Main Content
← Back to Jobs

Customer Service Senior Rep Associate

Cigna Austin, TX
  • Posted: February 03, 2020
  • Full-Time

Job Summary:

  • Receives requests via telephone regarding Insurance application status.
  • Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
  • Performs research to respond to inquiries and interprets notifications to determine most effective response.
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
  • Performance determined on may factors including phone metrics and quality assurance scores.
Minimum Qualifications:
  • Associates Degree or 2+ years' call center preferred
  • Experience in customer service, call center environment required
  • Ability to handle high end customers in a professional manner
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna

Address

Austin, TX
78703 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.