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Client Services Representative (Call Center - Benefits)

Church Pension Group New York, NY
  • Posted: 26 days ago
  • Other
Description Department: Client Services
Job Type: Regular Full Time
Education Level: AA or combination of education and experience
Required Years Experience: 2

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Please understand that, as a general policy, CPG does not sponsor visas.

EOE: Minorities/Female/Disability/Vet/Sexual Orientation.

If you are a CPG employee, please use your CPG email address when creating your profile to apply.

The Client Services Representative (Call Center - Benefits) is responsible for providing information, service and assistance related to Pension and Health & Welfare plans in a contact center environment taking inbound calls and working on client request via a variety of channels. The position is responsible for special tasks and projects as assigned.

 

QUALIFICATIONS

  • Strong knowledge of Microsoft Excel and Word.
  • Meet or exceed performance standards in both quality and efficiency.
    • Intermediate computer skills.
    • Excellent communication (both verbal and written), interpersonal, and organizational skills.
    • Proven ability in judgment and handling angry/irate customers.
    • Ability to expeditiously process quality transactions and provide follow-up as necessary.
    • Ability to work as a team member and achieve team goals in a “client-focused” environment.
    • Knowledge of organizational structures and functional responsibilities of an office.
    • Experience with Pension and Health & Welfare benefits plans.
    •  Ability to explain complex information simply.

     

     

     

    EDUCATION and/or EXPERIENCE

     

    • AA or AS or a combination of education and experience.

    • Two or more years’ experience in a contact center environment.

    • Bilingual English/Spanish is a plus.


    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas.

    EOE: Minorities/Female/Disability/Vet/Sexual Orientation

    #ZR

    If you are a CPG employee, please use your CPG email address when creating your profile to apply.


     

     

Church Pension Group

The Church Pension Fund (CPF) is a financial services organization that serves the Episcopal Church. CPF and its affiliated companies, collectively the Church Pension Group (CPG), provide retirement, health, life insurance, and related benefits for its clergy and lay employees. CPG also serves the Episcopal Church by providing property and casualty insurance as well as book and music publishing, including the official worship materials of the Episcopal Church. Interested in working at CPG? We are proud of our workplace environment, commitment to diversity, and great benefits. And we have initiatives that promote professional growth.

Address

New York, NY
USA

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