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Customer Relations Representative - Hope For The Heart

Christian Career Center
Plano, TX
  • Posted: over a month ago
  • Full-Time
Job Description

Who we are: Hope for the Heart is a worldwide biblical caregiving, coaching, and counseling ministry providing biblical hope and practical help for life’s challenges. We’re passionate about helping people apply God’s Word to life. We pray that God will use our biblical resources to help people in need overcome challenges, grow personally, and become people helpers.

General Description: This full-time position facilitates superior customer service experiences to maximize the achievement of ministry goals.

Key responsibilities:

  • Organize/prioritize tasks in the midst of a somewhat fluid and flexible ministry culture; graciously blending details and timely delivery with superb customer service; initiate forward thinking and long-term planning to meet the needs of the ministry
  • Efficiency in knowledge of all products and customer support activities
  • Seek better ways to provide customer service through knowledge of products and services, meeting customer’s expectations while increasing the level of customer satisfaction and trust in the ministry
  • Maintain an exemplary attendance record ensuring adequate coverage in the Customer Support Center
  • Ensure essential data is accurately captured for account needs via the phone, mail, email, web or online chat
  • Respond to incoming voice messages, emails and online chat messages including inquiries to events, registration, and new product initiatives.
  • Ability to learn and use new website sales and service platforms: Shopify, Woo Commerce, Zendesk and Virtuous
  • Provide support and assistance in the execution of events
  • Support donor processing functions as needed


  • Bachelor’s Degree from a four-year college or university; or 3+ years related experience and/or training; or combination of education and experience
  • Proficient in Microsoft Suite
  • Ability to learn and use new website sales and service platforms: Shopify, Woo Commerce, Zendesk and Virtuous
  • As a representative of our mission and core values, actively contributes to the improvement of our operations, and provides prayerful support to customers

Christian Career Center


Plano, TX



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