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Christ Community Health Services
Memphis, TN
  • Posted: over a month ago
  • Full-Time
Job Description

The Vice President of Quality (VPQ) provides leadership in the creation of a vision that aligns CCHS’ performance measurement initiatives with emerging national and state requirements and opportunities. The VPQ is responsible for planning, administration, and monitoring of, quality-improvement (QI)/quality assurance (QA)program. This includes but is not limited to ensuring the implementation of QA/QI operating procedures and related assessments, monitoring QI/QA outcomes, and updating QI/QA procedures. The VPQ initiates and oversees the development of a comprehensive quality/performance improvement program. In collaboration with leadership, staff, clinical staff leadership, and the Board of Directors, the VPQ directs and coordinates quality/performance improvement and system-wide initiatives.


1. Provides leadership in the areas of strategic planning, strategy execution and implementation of quality care management programs.

2. Assists in designing clinically integrated systems of care that promote quality and experience through the entire continuum of care.

3. Serves as a key advisor for organization-wide decision-making in matters pertaining to quality improvement, clinical excellence and safety.

4. Develops, prepares, and implements ongoing multifaceted education/quality initiatives that have as their goal the preparation of the clinical staff for future health care quality delivery systems and initiatives.

5. Collaborates with and provides leadership in creating a compelling vision of clinical excellence that helps position Christ Community Health Services as a key provider of quality care within the market.

6. Directs and coordinates all quality programs and initiatives for Christ Community Health Services.

7. Integrates quality efforts and quality education initiatives in concert with the development, implementation, and ongoing monitoring of clinical performance and service outcome measurements and oversight of those operations that are integral to meeting organizational quality and safety goals.

8. Ensures the successful management of quality initiatives in concert with clinical staff(s) leadership. In collaboration with the clinical staff, participates in the development, education, monitoring, reporting and improvement activities related to the organization’s guidelines, accreditation standards, etc.

9. Collaborates with the Chief Clinical Officer (CCO) in the development and implementation of clinical staff performance improvement activities, such as the development of standards and/or practice guidelines, data analysis and trending, and chart/case reviews.

10. Collaborates with Information Technology and Informatics to ensure proper collection and analysis of data to generate quality metrics which will identify patterns and trends and the ongoing reporting of such metrics. Maintains performance improvement data in a fashion that facilitates identification of trends and leads efforts to improve outcomes through proactive management of key outcomes metrics.

11. Represents the organization on assigned internal and external committees, task forces, commissions, agencies and promotional or public relations efforts supporting quality initiatives.

12. Fosters and maintains collaborative relationships with the external agencies and stakeholders related to quality performance initiatives.

13. Cultivates a patient safety culture and deploys reliable systems through initiatives that include but are not limited to robust inter-professional teamwork and communication, deployment of relevant best practices and evidence-based processes.

14. In collaboration with departmental leadership, develops and integrates a comprehensive patient safety and quality improvement program as a component of the organization’s quality services to improve the safety of patients, visitors and employees.

15. Creates a culture of clinical and operational excellence based on systematic use of methodologies of performance and process improvement where appropriate.

16. Provides leadership of the quality strategy and ensures ongoing reporting of the quality outcomes to the Board Compliance and Quality Oversight Committee and senior leaders.

17. Coordinates the reporting of all quality activities to the Board Compliance and Quality Oversight Committee and Operations team.

18. Directs and coordinates activities related to Patient-Centered Medical Homes (PCMH) recognition, compliance with clinical care related grants and value-based purchasing initiatives.

19. Develops and implements an annual departmental operating budget. Manages operations consistent with the operating budget, focusing on expense control and promoting operational efficiency and productivity.

20. Assumes responsibilities of the Quality Improvement Director in absence of a Quality Improvement Director.

21. Performs other duties as required to assist CCHS in achieving its mission.


Strong influencing skills and the capability to collaborate with stakeholders at every level

Strong interpersonal and presentation skills – ability to communicate succinctly and effectively across all levels of the organization

Project management skills and the ability to act independently and responsibly in a fast-moving environment.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Delegation—the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities

Leadership—the individual inspires and motivates others to perform well, accepts feedback from others and is able to build an effective culture

Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes oneself available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth

Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans

Required Credential(s): Current Registered Nurse (RN) licensure with the State of Tennessee required

Preferred Credential(s): Certified Professional Healthcare Quality (CPHQ) required


• Bachelors degree in Nursing Required

• Master's prepared MBA, MHA or Nursing preferred

Work Experience:

• Ten years of progressive leadership experience in a clinical setting

• Five years of experience in Quality and/or Performance Improvement in a clinical setting

• Experience working in complex organizations

• Experience designing Quality Programs

• Working knowledge of Population Health, preferred

Christ Community Health Services


Memphis, TN
38104 USA



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