TEMPORARY PATIENT ENGAGEMENT SPECIALIST (CMA)

POSITION SUMMARY

THIS IS A TEMPORARY FULL TIME ROLE. The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks.

KEY RESPONSIBILITIES

Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below:

a. Hypertension

b. Diabetes

c. Asthma

d. Pediatrics

e. Behavioral Health

f. Women's Health

g. HIV

h. Dental

The PES will also perform the following tasks:

• Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives
• Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population
• Track activities, outreach efforts, and care results and tracks in appropriate database
• Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process
• Creates and cultivates relationships in specific patient populations
• Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools
• Provide data management, coordination, and patient outreach as needed for specific target patient populations
• Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members
• Respond to inquiries from the practice regarding outcomes of outreach calls to patients
• Identify, document, and mitigates patient barriers to improved outcomes
• Prepares and submits reports on the progress of engagement efforts as directed
• Other duties as required

POSITION REQUIREMENTS

Education: Bachelor's degree preferred

Experience:
•One to two years working in a healthcare setting and working with the underserved
•Working knowledge of basic medical terms
•Knowledge of and use Microsoft Word and Microsoft Excel
•Proficient in data management and reporting

Licenses or Certifications: Certified Medical Assistant (CMA) certification