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Client Engagement Specialist

ChrisHunt, Inc.
Glendale, CA
  • Posted: over a month ago
  • Full-Time
Job Description

JOB SUMMARY:
The Client Engagement Specialist will solely focus on ensuring that the client's experience is successful and that necessary resources are provided. This role is responsible for Relationship Management, which includes: introduction to agency for clients, building relationships with clients, families and community-based organizations. They are also responsible for facilitating the development of formal and effective Community Connection Partner Agreements, initiate contact to clients for initial agency introduction, assessment of client needs and coordinate resolution for issues with client care.

ESSENTIAL FUNCTIONS:

  • Provide an overview of what clients should expect in terms of services:
  • Intake
  • Treatment
  • Psychiatrists and Medication support, if necessary
  • Discharge
  • Conduct assessment of family needs and coordinate services (internal and external) for families after assessment analysis.
  • Network and create partnerships with other community-based organizations with the focus on learning about their missions and goals
  • Attend local community events.
  • Maintain knowledge of current social trends and definitions of services, while actively maintaining open-communication with community-based organizations on participant progress. Also, maintain current knowledge of state and local guidelines & regulations.
  • Responsible for weekly progress reports and meeting criteria on a weekly, monthly and annual basis.
  • Manage timelines and processes to ensure timely services for all client needs. Coordinate interdepartmental services and transitions.
  • Investigate and direct client inquiries or complaints to appropriate staff members. Follow-up to ensure satisfactory resolution. Communicate with department and management for resolution.
  • Follow-up with families after discharged.
  • Conduct post service surveys.

Outreach

  • Maintains agency credibility by establishing working relationships with sponsoring, collaborative, advisory, and related service agencies.
  • Promotes the agency by ensuring an understanding of program services available for clients; publicizing activities and accomplishments; adhering to a professional code of ethics.
  • Addresses and answers any questions proposed by our community partners and parents in regard to access to resources in the community.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Note: In the event that the Agency requests the regular usage of bilingual skills, the passing score of 70% on a proficiency test is required to receive a monthly bilingual stipend; per the Agency's Bilingual Stipend Policy.

Competencies

  • Customer Service
  • Collaboration
  • Thoroughness
  • Communication
  • Flexibility
  • Leadership
  • Ethics

MINIMUM QUALIFICATIONS:

  • BA in psychology, social work or related field

OR 

  • One of the following equivalents: - AA degree in related field and minimum 2 years relevant work experience
  • 4 years related work experience in a mental health agency

 

Bilingual/Spanish Speaking Strongly Preferred

 #ZIP

Company Description
ChrisHunt is an executive search firm that promotes career development and career advancement to individuals looking to exceed in a career. Our firm aligns talented, executive-level candidates with companies around the country. By working together and being actively strong partners, we make sure that a leader is set up to provide positive results and ongoing improvement. Leave the hunt to us!

ChrisHunt, Inc.

ChrisHunt is an executive search firm that promotes career development and career advancement to individuals looking to exceed in a career. Our firm aligns talented, executive-level candidates with companies around the country. By working together and being actively strong partners, we make sure that a leader is set up to provide positive results and ongoing improvement. Leave the hunt to us!

Address

Glendale, CA
USA

Industry

Business

Website

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