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Customer Service Representative

Chris Castanza Insurance Agency
Belton, MO
  • Posted: 7 hours ago
  • Full-Time
Job Description
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation:

$35,000 - $55,000+

  • Find patterns in customer complaints and bring them to the team for improvement
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Record customer interactions and follow up on their experience with our company
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Ensure customer account information is up-to-date

  • Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customer's coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Cross-sell

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Strong knowledge of customer interface and interaction
  • High school graduate, G.E.D. recipient, or equivalent

  • Able to pivot quickly
  • Solutions-oriented
  • Humble and coachable attitude
  • High school diploma, G.E.D. or equivalent
  • Must be able to pass a background check
  • Required to get licensed within the first 30 days of hire. We will provide material

About Company

At the Chris Castanza Insurance Agency, we are looking for someone who enjoys helping others, likes to talk to people, is friendly and high-energy - Someone who wants to make a difference in our city.

Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing the talent within teams, and creating frameworks for perpetual success.

Find his book on Amazon: 'The Great Game of Insurance.'

Chris Castanza Insurance Agency


Belton, MO



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