Skip to Main Content

Customer Relationship Manager

Chosen Payments Westlake Village, CA

  • Posted: 9 days ago
  • $18 to $20 Hourly
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

Chosen Payments is the trusted credit card processing company based in Westlake, Ca. We are seeking a friendly, hard-working call center agent to join our growing team. In this position, you will interact and respond to inquiries related to customer service on the telephone, email, and/or our Freshdesk ticketing system. CRM’s are responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller. You should be ambitious, results-driven, and goal-oriented.

CRM Responsibilities:

  • Answering incoming calls and inquiries from our merchants and sales team to resolve questions and concerns
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts
  • Meeting individual customer service call volume and quality expectations
  • General support inquiries pertaining to reconciliation/statements, fees, and other general questions
  • Responding to client inquiries through phone, e-mail and our ticketing system

CRM Requirements and Qualifications:

· High school or general equivalency diploma

· Minimum of 2 years of call center or merchant services is preferred

· Excellent written and verbal communication abilities and interpersonal skills

· Exemplary customer service skills

· Ability to handle demanding customers with patience and professionalism

· Able to thrive in a fast-paced environment

Job Type: Full-time

 

Chosen Payments

Address

310 Westlake Blvd Suite 200

Westlake Village, CA
91361 USA

Industry

Business

View all jobs at Chosen Payments

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.