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Customer Relationship Manager

Chosen Payments Westlake Village, CA

  • Posted: 14 days ago
  • $18 to $20 Hourly
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

Chosen Payments is the trusted credit card processing company based in Westlake, Ca. We are seeking a friendly, hard-working call center agent to join our growing team. In this position, you will interact and respond to inquiries related to customer service on the telephone, email, and/or our Freshdesk ticketing system. CRM’s are responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller. You should be ambitious, results-driven, and goal-oriented.

CRM Responsibilities:

  • Answering incoming calls and inquiries from our merchants and sales team to resolve questions and concerns
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts
  • Meeting individual customer service call volume and quality expectations
  • General support inquiries pertaining to reconciliation/statements, fees, and other general questions
  • Responding to client inquiries through phone, e-mail and our ticketing system

CRM Requirements and Qualifications:

· High school or general equivalency diploma

· Minimum of 2 years of call center or merchant services is preferred

· Excellent written and verbal communication abilities and interpersonal skills

· Exemplary customer service skills

· Ability to handle demanding customers with patience and professionalism

· Able to thrive in a fast-paced environment

Job Type: Full-time


Chosen Payments


310 Westlake Blvd Suite 200

Westlake Village, CA
91361 USA



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