Clinical Applications Specialist (IT)

Clinical Applications Specialist (IT)

*Are you looking for meaningful, rewarding work that provides access to exceptional, comprehensive, and integrated health care for all. Join our growing team here at Choptank Community Health.

Job Summary: The Clinical Applications Specialist serves as the subject matter expert for the organizations Electronic Health and Dental Record/Practice Management, and interrelated systems and is essential to improving the utilization of technology to support the mission and vision of the organization. The Clinical Applications Specialist is responsible to own the continual improvement and evolution of these systems to support the growing complexity of the business and regulatory environment in which Choptank Community Health System (CCHS) serves patients. Responsibilities include the implementation, utilization and sustainability of information systems required for patient care initiatives. Evaluates applications or vendors to best meet the needs of the organization. Coordinates the development of education and orientation materials related to electronic documentation of patient records. This position has the potential for hybrid work, with varying days in the office and remote.

Required Skills/Abilities:

• Knowledge of HIPAA Security and Privacy regulations.
• Advanced level computer skills to include Office 365 applications. Proficient typing skills.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedure, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Writing required is involved and requires abstraction of data from multiple sources and presented in a readable, logical format.
• Difficult problems are encountered, and it may be hard to identify all the related issues. Solutions require research, analyzing multiple factors, conflicting information, etc.
• Must possess valid drivers’ license and have dependable transportation.

Education and Experience:

• Bachelor’s degree in healthcare, business, education, information technology, or related fields required. Equivalent combinations of education and experience from which comparable knowledge and abilities have been acquired will be considered.
• RN, LPN, or other clinical discipline highly preferred but not required.
• Health care systems administration experience required
• Clinical Informatics experience preferred

Standards of Behavior:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Attention to Detail- The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Duties/Responsibilities:

• Planning and Organizing
  1. In coordination with the EHR Optimization Manager, the EDR Optimization Manager and members of Leadership Team, evaluates and prioritizes requests generated for regulatory compliance, workflow improvement, and other areas of focus, Including new updates and changes to existing systems
  2. Plans and leads all major system updates as well as creates and maintains core system test plans as applicable
  3. Scopes and plans system improvement efforts as it relates to the Electronic Health Records and other interrelated systems.
  4. Serves on committees as needed to gather information relative to the needs of the organization.
  5. Proactively communicates to Information Technology, Operations, Financial, and Clinical Leadership on system improvements and opportunities.
  6. Solicits ongoing expert input and end user feedback on workflows, HIPAA compliance, and system maintenance.
  7. Works effectively through all phases of system development to effectively meet the operational and planning needs and regulatory requirements for medical and dental information systems.
  8. Co-Chairs Medical and Dental Electronic Health System Change Control Committees
• Documentation
  1. Translates complex technical terminology and concepts into terms that are easily understood to all stakeholders; both technical and non-technical.
  2. Recommends, develops, and modifies documentation curriculums based on best practice, adult learning theories, individual need, and special circumstances.
  3. Produces professional quality project artifacts, including but not limited to, business requirement documents, requirement plans, models (e.g., data, event, context, and process), traceability matrices, use cases, issue logs, and other documents as needed.
  4. Secures business requirement document approvals from appropriate stakeholders when required.
  5. Creates documentation that synthesizes information and can be shared with committees and/or leaders that reviews and prioritizes business initiatives.
  6. Ensures documentation is created relative to workflow or system changes in collaboration with the business and peers.
• Analysis
  1. Leads analysis of business needs of key stakeholders across the organization. Interacts with stakeholders to elicit and summarize overall requirements by translating business needs into tangible initiatives.
  2. Conducts and participates in data analysis, identifies relevant key performance indicators, and optimizes system use.
  3. Ensures that system requirements meet business needs and that the business can fully integrate and implement new systems or system features; contributes to defining measurable business outcomes for each.
  4. Assists the business in determining if and how new systems or system enhancements may improve process flow and business function.
  5. Performs data monitoring and action plan and policy development related to system utilization and data integrity.
• External Relationships
  1. Acts as primary liaison between CCHS and EHR/EDR vendors.
  2. Works collaboratively with external partners who send or receive electronic data from the EHR/EDR to resolve issues to the satisfaction of all parties.
  3. Works collaboratively with MSP to resolve electronic health records related issues.
  4. Coordinates with IT Director and Chief Quality and Compliance Officer on privacy and security matters with Electronic Health Records
  5. Assists with medical and dental record request process as directed to ensure compliance with all applicable laws and regulations.
• General Duties
  1. Consistently and independently follows established safety and infection control procedures.
  2. Complies with the Standards of Conduct and Corporate Compliance Program.
  3. Works collaboratively on various teams and committees in support of CCHS informatics processes.
  4. Maintains knowledge of trends and advances in the field of healthcare informatics.
  5. Works closely with leadership, IT, providers and support staff and functions as a liaison, coordinating system implementation, maintenance, training support for staff and to resolve functional and technical system issues.
• Regular, reliable attendance is a requirement of this job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Note: As a healthcare organization that accepts Medicare/Medicaid - we are required to comply with all Federal mandates related to all vaccines. This requirement applies to all current and future Choptank employees.