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Complaints Unit Temp

Choice Personnel Inc. New York, NY
  • Expired: 27 days ago. Applications are no longer accepted.

TEMPS for Customer Service Complaints unit.

The Complaints Unit is responsible for investigation and resolution of all member-initiated

complaints, complaint appeals, and Medicare billing appeals in compliance with regulatory


The Complaints Unit processes approx. 1,500-2,000 cases each quarter.

  • The Unit aims to resolve all cases in an effective and timely manner.
  • The investigation and resolution process for each case is often intricate and time consuming.
  • In investigating each member complaint, the Complaints Team will outreach to all parties involved to obtain all necessary information to reach an informed determination or conclusion that is favorable or acceptable to the aggrieved party.
  • In addition, the Complaints Team is responsible for generating all complaint related correspondence, tracking and trending all complaints data, identifying areas of concern and often formulating and implementing corrective measures.
  • Reporting responsibilities also include generating different types of complaint reports for various internal committees, regulatory agencies, audits and as needed by Senior Management.
  • The Complaints Team assists with developing New CSR Training and Refresher Trainings, and regularly provides on-site support to Management and CSRs with difficult cases and irate callers.


  • Medicaid Appeals, Call Center and Complaint/Resolution experience

PAY RATE: $19.50p/hr.

Choice Personnel Inc.

Why Work Here?

Great company and benefits to match!

Choice Personnel Inc. is a mid-sized full service staffing organization based in New York City. The company, which was established in 1974, is among the leading personnel services in the metropolitan area putting people to work in temporary, contract and permanent positions in the following disciplines: accounting/finance, information technology, office administration, fashion, legal, travel, hospitality and light industrial. Over the years, our individual approach, full-service philosophy, and market expertise have combined to make us a leader in the field; a position we have maintained through our dedication to superior service.


New York, NY